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eshoup's profile

1 Message

Monday, December 25th, 2023 3:14 PM

Catch-22 when trying to create user id for landline account

I need to set up an online account to report that my landline isn't working, but the system uses your landline to send you the verification code to create your account. So I need a landline to report that my landline isn't working. Is there any other way to get a verification code? 

Community Support


232.8K Messages

6 months ago

Hello @eshoup, we care about your concern and want to help you with the best.


To take a deeper look into this situation, we'd need to move this conversation into a DM.

I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Thank you for contacting AT&T Community Forum!

Irene, AT&T Community Forum's Specialist.


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