Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

We'd be happy to check for the troubleshooting steps to help you hear your calls again, @citizentexas.

Can you answer these questions to help us figure out why you and your caller can't hear anything on the phone:

Have you tried using a different home phone?

Have tried unplugging your landline connection to see if that helps?

You can also check for possible outside concerns via:

1. Locate the Telephone Network Interface. It’s usually located on the back or side of the house.
2. Use a screwdriver to open the box. Look for a phone jack labeled customer access jack.
3. Unplug the short telephone cord and plug in your corded phone.
4. See if the problem still exists. If you:
• Don’t have a clear dial tone: The problem is with the AT&T network. You’ll have to submit a repair ticket online at att.com/repair or call us. Be sure to tell the repair specialist about the troubleshooting steps you have take
• Do have a clear dial tone: The problem is inside your home, and you should check for inside issues.
5. Unplug the corded phone and replace the short telephone cord. Make sure you close and tighten the Telephone Network Interface cover.

And possible inside issues as well:

• Check your DSL filters: Turn off or unplug your modem. If the issue went away, then a DSL filter is likely the problem.
• Identify the failed DSL filter: Unplug one filter at a time from the telephone jack (wall). Leave the DSL filter you just unplugged attached to the device. Use another phone and DSL filter on a different jack to see if the problem still exists.
• Test your devices: Plug in all of your DSL filters and devices, one at a time. Perform a test after each device is added. If you still have the problem, it is likely the phone, fax, or other device is defective. Remove or replace that device.

Please reach back and, let us know if this helps.

Latoya, AT&T Community Specialist

We unplugged the phone from the modem and then plugged back in and hit the reset button.  It is working now. Thank you for your assistance.

Hello @citizentexas, thank you for letting us know the steps that were given helped.

If you have any other questions or need assistance in the future, please feel free to reach back out. We will be more than happy to help. Thank you for contacting the Community Forums team.

Lani, AT&T Community Specialist