Can't call AT&T customer service
My landline phone-service was down all last week -- I submitted a trouble ticket. Then my phone worked for less 2 days. Now my phone-service is down -- I re-activated the first trouble ticket -- and it's been down for 3 days.
AT&T NEVER contacted me (either in-person or via email).
I've chatted (using my PC) with customer dis-service agent but she said I need to CALL an 800# and speak to the landline team.
I told her I can't call because a) my phone-service is down, b) I don't have a telephone with a different number, and c) I don't have a cellphone.
I told the agent agent I can communicate via e-mail.
The agent said they don't "do" emails and I must call the 800#.
Basically "What we have here is AT&T failure to communicate" with its customers.
Does any one know how I can email the landline team (or anyone else that can help me?)