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misterellis63's profile

New Member

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1 Message

Tuesday, September 13th, 2022 5:43 AM

CANNOT FIND ANALOG HOME PHONE LISTED UNDER MY NAME

I signed up for an analog home landline phone to go along with my cell/internet service.

I just received a bill and went to att.com to pay it. The only thing that opens up is my cell/internet bill. I've searched, selected home landline, and re-checked, but nothing comes up but my digital account.

How do I find my landline account?

How do I set it to AutoPay? 

And how do I link it to my digital account so that I can pay both analog and digital bills at once? (AT&T telephone ppl say it can't be done.)

I'm trying to be charitable, but this website is not easy to navigate.

Thank you for your help.

Expert

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18.6K Messages

1 year ago

Those are questions for billing. No one on this user site has access to fix your issue.

Community Support

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224.8K Messages

1 year ago

Let's help set up your Landline account, @misterellis63.

 

The following steps should help you set up your Landline account to pay bills:

  1. Sign in to the AT&T Customer Center.
  2. Select View Bill or View Current Bill.
  3. Do one of the following:
    • Choose a new date to view another bill.
    • Select Print friendly format to print a bill.
    • Select Your Account Summary and then Pay Now to pay your bill.
    • Select View all payment settings to see stored payment methods.

We recommend, that you call us at 800.288.2020 to assist with combining accounts for billing purposes.

 

Once, you have combined accounts you can setup autopay by following these steps:

  1. Go to AutoPay. If you have multiple accounts, select the account you want to sign up for AutoPay.
  2. Toggle AutoPay On.
  3. Follow the prompts to signing up.
  4. Repeat these steps for each account you want to pay automatically.

Please reach back out if you need any additional assistance.

 

Thank you for choosing AT&T Community Forums.

 

Latoya, AT&T Community Specialist

 

 

 

New Member

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1 Message

1 year ago

When I try to link my landline account to my www.att.com account. It won't let me.  I used to be able to pull up my landline AT&T bills online.

Community Support

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224.8K Messages

1 year ago

Hi jamiemenzies1978. We'd be happy to help you access your Landline account online.

 

Is your phone service POTS (Plan Old Telephone Service) or VoIP (Voice Over Internet Protocol)? For POTS, you will have to call us at 800-288-2020.

 

For VoIP, let us know what happens when you try to access your account (blank page, error message, etc.) so we can determine what your next step should be.

 

We have a Troubleshoot signing in FAQ page on our website with lots of helpful information.

 

If you need further assistance, we'll be here.

 

Aminah, AT&T Community Specialist

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