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jareddudley's profile

New Member


2 Messages

Tuesday, February 14th, 2023 7:12 PM

Cannot combine Wireless & Landline accounts into one ID - automated call code is blank

I am trying to combine my old landline phone accounts into a single ID, but when it comes to verifying the phone number by the automated ATT phone call, the call comes in but it doesn't say a code or expiration time. I'm not sure what do do if I the automated call doesn't generate a code.

Accepted Solution

Official Solution


Community Support


215K Messages

3 months ago

Hey there @jareddudley. Thanks for reaching out about wanting to combine your User ID for your wireless service and landline service. We'll be happy to answer your question. 


Unfortunately, we're unable to combine a user ID for a wireless account and a traditional landline service. In order to combine wireless phone service with a home phone service, it would need to be our VoIP landline service. This is the reason why you weren't receiving a code to combine the account. 


Please reach back out if you have any further. Thanks for contacting the AT&T Community Forums. 


Robert, AT&T Community Specialist 


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