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Cannot cancel landline
I made a cancellation with a confirmation number (D9838XXXX) via customer service over the phone last month. However, I received a bill statement. Called customer service again (800-288-2020), and the lady (employee ID RE4XXX) said, "your landline is not disconnected yet. Will you pay the new bill over this phone?" I took a deeeeep breath, and explained AGAIN why I had to call AT&T AGAIN. Finally, she told me, "A supervisor call you TODAY". 3 days past, I got NO PHONE CALL from AT&T.
3 months ago
We're here to point you in the right direction, @WantDisconnectLandLine!
When it comes to all landline account related inquiries, you will need to contact us at (800) 288-2020 as they are the team who handles those accounts. We thank you for your understanding.
Feel free to reach back out with any other questions or concerns. Thank you for visiting the AT&T Community Forums!
CalebP, AT&T Community Specialist