Call Cannot be Completed
Is there anyone out there who can help me?
The home phone at my parent's house cannot be called. They're in Florida, but AT&T outages continue to say they have service and they are NOT in the Ft Myers area.
I live in Ohio and have their account information, but can't get into their account because of numerous two-factor authentications set up. I got semi-logged in once and it gave a welcome message with my father's name, but then it wanted to authenticate again. I try to log in on a browser or with MyATT, it wants to send a code to their cell phone, but they won't know how to retrieve it from the cell phone - if it's even on because half the time it isn't.
I call the 800-288-2020 line and that's a nightmare. Anyone that answers assumes I'm calling about a mobile phone and any time they try to redirect me to land line, they send me to billing and I have to start all over again.
If I go to the Repair page in a browser on my phone, I can at least get to a screen where I can input their number - and then the page fails to load. I can get to a point in Edge on a PC where I can enter the info -- and then it wants to sign in and it starts all over again.
Some people still rely on a landline, and some of those people are getting older with less ability to deal with newer technology.
I need to report that their land line isn't working and hasn't been for a week. What is the fastest way to get this accomplished?
Any help would be immensely appreciated.