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Gin1234's profile

New Member

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6 Messages

Monday, September 12th, 2022 9:07 PM

ATT Digital line won’t make outgoing calls

When I call out it tells me to call the 877 activation line. I call it can it tells me it’s already activated. I have had this phone number for years. 

Expert

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19.3K Messages

2 years ago

Have you rebooted your modem/gateway?

New Member

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6 Messages

2 years ago

Yes I have a few times

Expert

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19.3K Messages

2 years ago

Than report it

Former Employee

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32.9K Messages

2 years ago

dumb question, is your bill current?

New Member

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6 Messages

2 years ago

Sure is.....We had a recent storm that blew my modem up.....they sent me a new one and a technician had to come out and do some things because the modem would not connect broadband.
Ever since then my phone will not let me make outgoing calls, but I can receive calls.

Former Employee

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32.9K Messages

2 years ago

did the tech provision you new modem for phone?

New Member

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6 Messages

2 years ago

I believe he did because the new modem works now.....the internet works and the phone line has a dial tone and can receive calls.....but just can't make outgoing calls.  I do have a technician that is coming out tomorrow to check everything.

Former Employee

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32.9K Messages

2 years ago

check your phone to see if it was accidently switched from digital to analog, my phone has a switch on the base that gets bumped every so often

New Member

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6 Messages

2 years ago

I will check that...thank you

New Member

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6 Messages

2 years ago

Checked the phone and it does not have a button to switch....so it is digital.

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