pirat's profile

New Member

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2 Messages

Saturday, October 15th, 2022 5:24 PM

arrogant rep reading off a script

Called 800 288-2020 on 10/14/2022 at 1:49 p.m. pdt to request trouble shooting and possible service call. The rep checked the line and when she returned, she started to read from a script. I tried to get clarification on what was found regarding my line. She rudely told me to let her finish reading and proceeded to start reading from the script from where I tried to get clarification. She again admonished me and sail I could not speak until she finished reading. She then asked if she could have another number to reach me at to give to the service tech when he arrived at my house. I said, clearly and politely, "No, you may not until you answer the question I asked art the beginning of the conversation. She was reluctant, I asked exactly what the troubleshooting found. She rudely told me that she had said there was trouble. I asked if it was outside or inside and she said it doesn't matter? I then said she had two options. One, she could turn me over to her supervisor or, tw, I would hang up and try to talk with someone more polite. She then refused to let me speak with a supervisor. I then hung up. This is my 90 year old Mother's land line. She worked for Bell telephone in the 50's and retired form ATT in the early 80's. She was listening to the call on speaker and was appalled by the treatment we got from your rep. Thuisd is wrong and you should be ashamed to treat a retired employee this way.

spoom2

Expert

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17.5K Messages

4 months ago

This is a customer populated forum so the reps are not ours. There's no way I know of to file a complaint on a rep, just having a first name isn't going to get you anywhere it would probably help if you knew what call center they were in. 

New Member

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2 Messages

4 months ago

Thanks for your attempt to help. Outsourcing customer service is a flaw, not a feature. Mom is still very disappointed with her former company, she was a service writer. 

ATTHelp

Community Support

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207.9K Messages

4 months ago

This definitely isn't the kind of service experience we want for you, @pirat!

 

In order to further assist with looking into your recent customer service experience, we're going to need to speak privately in DMs (Direct Messages). Please be on the lookout for a message at the top right of your screen shortly (you should see a little red dot on the chat icon next to the bell icon).

 

We look forward to speaking with you!

 

Jarod, AT&T Community Specialist

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