arrogant rep reading off a script
Called 800 288-2020 on 10/14/2022 at 1:49 p.m. pdt to request trouble shooting and possible service call. The rep checked the line and when she returned, she started to read from a script. I tried to get clarification on what was found regarding my line. She rudely told me to let her finish reading and proceeded to start reading from the script from where I tried to get clarification. She again admonished me and sail I could not speak until she finished reading. She then asked if she could have another number to reach me at to give to the service tech when he arrived at my house. I said, clearly and politely, "No, you may not until you answer the question I asked art the beginning of the conversation. She was reluctant, I asked exactly what the troubleshooting found. She rudely told me that she had said there was trouble. I asked if it was outside or inside and she said it doesn't matter? I then said she had two options. One, she could turn me over to her supervisor or, tw, I would hang up and try to talk with someone more polite. She then refused to let me speak with a supervisor. I then hung up. This is my 90 year old Mother's land line. She worked for Bell telephone in the 50's and retired form ATT in the early 80's. She was listening to the call on speaker and was appalled by the treatment we got from your rep. Thuisd is wrong and you should be ashamed to treat a retired employee this way.