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usa104's profile

15 Messages

Friday, December 22nd, 2023 4:30 PM

Closed

Why is ATT still charging me for services I don't have?

I had my Telephone landline disconnected (including DSL) 2 months ago.

ATT is still billing me for it. They are taking it directly from my charge card account.

ATT has now stolen a total of $256 dollars from me so far and there is no indication

that they are going to stop any time soon.

There is no place on the ATT website to report this crime.

There is no way to document any communications that I have initiated with so called ATT

support personnel regarding this issue. They just keep telling me that they took care of it.

And ATT provides no means of speaking directly to the billing department responsible

for this theft.

How would you deal with this crime??? What legal actions can I take???

Accepted Solution

Community Support

 • 

232.8K Messages

6 months ago

Hello @usa104,

 

Thank you for reaching out to us. This is not the type of experience we want you to have. Let's meet over a Direct Message to discuss this, and to assist you further with your account specific details.

Lookout for a chat notification next to the bell icon in the top right corner of the page.

 

Looking forward for your response.

 

Thanks,

ChrisM

AT&T Community Forums Specialist

ACE - Expert

 • 

27.9K Messages

6 months ago

Stolen?  Crime? Legal action?  Drama much?

If you are still being billed apparently the service DID NOT get cancelled.  Call CS immediately.  Bear in mind that your final bill is NOT prorated so you may owe for the final billing cycle depending on the date you cancelled.

15 Messages

6 months ago

Drama?  No.  Anger and disgust? Yes.

I barely survive on a Social Security check every month. I don't have money to donate to large corporations like

the one you are obviously representing.

If you are capable of reading my OP you would know that I have already contacted CS multiple times.

ACE - Expert

 • 

27.9K Messages

6 months ago

I’m a senior too….also on SS.  Capable of reading?  yes…but thanks for the insult.  😵‍💫

File a complaint with the BBB.  Those are forwarded to the OOP.  Someone should contact you.  If anyone can straighten this out it will be them.

You’re welcome.  😜

Expert

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19.7K Messages

6 months ago

At the voice prompt say "cancel service" to get to the correct group. If you didn't talk to the loyalty/retentions group you didn't cancel your service. Also, you have to ask for a billing credit, they won't automatically give it to you.

(edited)

15 Messages

6 months ago

Thanks for intelligent reply Mr Spoom2. But I officially canceled my service 2 months ago.

It even says in big red letters on my online bill that service is cancelled.

But they still keep charging my credit card.  I've talked to customer service call centers numerous times

but all they can do is type in a request for action. They have no real authority to solve billing problems themselves.

They simple take down the information I give them and pass it on. The first CS person suggested that I should leave the bill unpaid and the charge would go away in a few days. It's been 2 months now and the bill still appears every month and money is taken from my charge account every month.

ATT provides no way whatsoever of dealing with this issue.

And it appears this AT&T Community Forum is just another place for internet trolls like skeeterintexas to hang out.

Expert

 • 

19.7K Messages

6 months ago

Thanks for intelligent reply Mr Spoom2. But I officially canceled my service 2 months ago.

It even says in big red letters on my online bill that service is cancelled.

It didn't state that in your original post and it sounded like it wasn't cancelled, we only know what you tell us. Since you don't seem to want advice, I won't state what should be done next. @skeeterintexas and others who freely give time on this forum have been very helpful to those who are willing to accept help and advice.

(edited)

15 Messages

6 months ago

I don’t have time to waste on your witty quips and attitudes. I have stage 4 cancer and am trying desperately to avoid leaving my wife with a bunch of fraudulent charges. If anyone here has a solution or idea to offer then say so. If you need more information then ask for it. I can’t read your minds either. So stop making assumptions. If you have nothing to offer then move on. If there are helpful people here like you claim there is then I should have no problem getting answers.

15 Messages

6 months ago

Thanks to Chris, I was eventually directed to the AT&T "Unified Billing" team.

The problem seems to have occurred when switched my AT&T landline/DSL service to AT&T All-Fi Hub service,

I enabled the AT&T auto-pay option for the AT&T All-Fi Hub service. But then AT&T automatically included my canceled landline/DSL

service in that same auto-pay option that I only intended for the new All-Fi Hub service.

The "Unified Billing" person claims it will take a few billing cycles until I see results.

But hopefully this problem is resolved.

ACE - Expert

 • 

27.9K Messages

6 months ago

Good thing I’ve got a super thick skin….  🤷‍♀️

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