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scrvydg's profile

New Member

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1 Message

Thu, Sep 15, 2022 3:58 PM

When did AT&T change account number formats?

My old account number was my phone number plus 7 digits.  My new account number is now 9 digits.  When did this format change?

ATTHelp

Community Support

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203.8K Messages

3 months ago

Hey @scrvydg, let's clear up the confusion around your account number.

 

Account numbers can change if you change your account type. For example, going from DSL to Fiber. Have you done anything like this recently? 

 

Please let us know, and we'll keep working on it together.

 

Tyler, AT&T Community Specialist 

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