Earbuds, cases, wireless speakers, and the latest devices. We've got the season's hottest gifts!
scrvydg's profile

New Member


1 Message

Thu, Sep 15, 2022 3:58 PM

When did AT&T change account number formats?

My old account number was my phone number plus 7 digits.  My new account number is now 9 digits.  When did this format change?


Community Support


203.8K Messages

3 months ago

Hey @scrvydg, let's clear up the confusion around your account number.


Account numbers can change if you change your account type. For example, going from DSL to Fiber. Have you done anything like this recently? 


Please let us know, and we'll keep working on it together.


Tyler, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.