riversideliz84's profile

5 Messages

Thursday, February 8th, 2024 6:59 AM

poor service.....

 my sister did not get any service done or a show up on a appointment that was scheduled

Community Support

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231.3K Messages

2 months ago

Hi @riversideliz84, we understand the importance of having an active service. Let's get the help you need with the tech appointment.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you,

Jasmine, AT&T Community Specialist.

 

5 Messages

2 months ago

My sister had an appointment on the 6th from 8:00 a.m. till 12:00 p.m. nobody showed up but I did call 10 minutes before 12:00 p.m. and got the runaround got passed through got hung up didn't get anywhere on February 6th so I tried again on February 7th still got the same problem didn't get anywhere my sister has a heart condition but when I get supervisor they try to help but they got passed around also so you guys don't want to do your work....

Community Support

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231.3K Messages

2 months ago

Hi @riversideliz84, this is definitely not the type of way we want you to be feeling about our services. I see where you are coming from, let's team up and change this experience for you.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you,
Jasmine, AT&T Community Specialist

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