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dosei11's profile

New Member

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3 Messages

Wednesday, March 29th, 2023 12:56 AM

Phone incorrectly disconnected

I have a small business plan. I signed up to renew a contract last October. However ATT didn't implement the new plan and started charging me more than double. I called in about 2 months ago and was told by the agent that it shows my plan was confirmed but not implemented. I will have a new plan with the lower rate implemented, plus credit for over payment since Oct 2022. Fast forward to last week when my service was disconnected. My new plan was still not implemented, plus the credit I was told was not added to my account.

I have been calling every available customer service phone number on my bill and from the website. I would provide my account info to the automated system, and put on hold due to phone traffic. After up to an hour sometimes, the automated system would say the ATT number is no longer working. My service was disconnected last Thursday. I have been calling in every day since.

Community Support

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232.9K Messages

1 year ago

Hi @dosei11,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

New Member

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3 Messages

1 year ago

Hello, when I click on the DM there is a blank page.

Community Support

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232.9K Messages

1 year ago

Hello @dosei11,
We saw your post and are here to help! We need to gather some details from you. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kim
AT&T Business Social Media

New Member

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3 Messages

1 year ago

Hi I have responded to the DM but no one is replying to it

New Member

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3 Messages

1 year ago

My business  line was cancelled in error as well. I've been on hold with ATT for hours and can't get anyone. [Personal information removed]

(edited)

New Member

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3 Messages

1 year ago

Same thing has been happening to me. 

ACE - Expert

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64.7K Messages

1 year ago

@parkten16200 This is a public forum, please remove your personal information. You should not post your phone number.

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