talbid62's profile

New Member

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5 Messages

Saturday, August 27th, 2022 4:20 AM

Need direct contact phone number for landline service

Need telephone contact number for landline POTS service

Expert

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19.2K Messages

2 years ago

There is no direct number. You call the main number and say landline at the voice prompt.

New Member

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5 Messages

2 years ago

That's irritating.  Is At&T aware of this?  If so, do they know that when you call you're placed on an indefinite hold and then you're re-routed multiple times before you reach someone from telecom?  I'd have more respect for AT&T if they just admitted that they're intentionally making it difficult for landline POTS users.  Essentially forcing them to switch to digital service.

Expert

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19.2K Messages

2 years ago

I don't know how they can't be aware. The saying landline at the voice prompt should help with the transferring around. 

New Member

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5 Messages

2 years ago

Well maybe I’ve just had bad luck, but I’ve requested landline at the prompt and I’m always transferred to a representative that doesn’t handle landline and transfers me to the Telecom center.

Expert

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19.2K Messages

2 years ago

Have you asked them if there's a direct number? Others have posted direct numbers they say worked but when tried they didn't work. 

New Member

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5 Messages

2 years ago

Yes.  Multiple posts claiming to have the direct number. I’ve even had AT&T representatives providing a “direct landline” number, which ended up being a general queue, for which I had to be transferred to the landline department.  What a joke.

Community Support

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230.7K Messages

2 years ago

We'd be glad to assist you with your Landline service, talbid62.

 

As spoom2 mentioned, our main phone number 800-288-2020 is the number to call for Landline service.

 

If you let us know what you need help with, we'll do our best to resolve it for you here in the Forums.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

2 years ago

Unfortunately, the number that you provided does not connect to landline, even if you request landline.  My experience is such that I'm always transferred to the"telecom" queue and wait on hold for a prolonged period of time, and either get disconnected or get transfered a second and sometimes a third time.  Impossible to reach your landline POTS representatives.  Why don't you just get a direct number?  I have billing issues, specific to my landline which I'm trying to resolve. 

Community Support

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230.7K Messages

2 years ago

Thanks for the information, talbid62.

 

We'll send you a Direct Message to gather your information and help you get in touch with the Landline team. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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