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Phone's profile

New Member

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1 Message

Thu, Sep 15, 2022 3:26 PM

Mother's phone: She switched landline phone (keeping the number) from Spectrum to AT&T. AT&T botched it. I can't call her.

She can call out but most callers cannot call in to her.  

AT&T has sent service people 3 times.  I have spent hours on the phone with AT&T over the last 3 months with tech support and sales.  They have given me dates when the problem would be fixed.  It has not been fixed. 

Seriously, the last service man gave me another number to call, and I am not going to do it.  Someone with AT&T needs to fix it or tell us they don't know how to fix - which is how it appears - and we will go back to spectrum.     

ATTHelp

Community Support

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203.6K Messages

2 months ago

Let's get your mother's number corrected, @Phone!

 

We will need to move this into a DM to proceed. Be on the lookout for a chat notification in the upper right-hand portion of the page.

 

In the meantime, please gather the following information as it will be needed:

  • Your mother's name
  • Address
  • Phone number

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

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