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gcotter
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28 Messages

Thu, Aug 4, 2022 1:36 AM

If I cancel my landline phone service, will I still have internet access?

If I cancel my landline phone service, will I still have internet access?

gcotter

New Member

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28 Messages

2 m مضت

Yesterday morning, Aug 3rd, my AT&T telephone number was ported over to Ooma but I haven't cancelled AT&T yet.

This morning, when I call AT&T to ask about a trouble-ticket I submitted in mid-June, the agent claims she can no longer access my account.  Is that true?

gcotter

New Member

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28 Messages

2 m مضت

The porting of my AT&T telephone-number over to Ooma was completed yesterday morning.

Ooma said I'd need to call AT&T to cancel my landline-phone service.

When I called AT&T this morning, the agent said Ooma is now "driving the show" and if AT&T did anything, it might result in the loss of my phone number.  She said to wait a few days until AT&T's databases are "updated".

Does that mean my AT&T phone-service has already been cancelled and my AT&T account has been closed?

(edited)

JefferMC

ACE - Expert

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29.9K Messages

2 m مضت

Ooma said I'd need to call AT&T to cancel my landline-phone service.

This was an incorrect statement by your Ooma rep.  I just went through the same transition 10 months ago.  

If you told the Ooma rep that you had DSL on it, then they may have thought you'd need to call to cancel the DSL (which, unless you bought Ooma with the T-Mobile connection, you're going to need).

gcotter

New Member

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28 Messages

2 m مضت

On Thursday morning, I've told AT&T to cancel my phone service.  This morning (Friday), AT&T confirmed that my service has been cancelled.

AT&T = Awful Terrible & Treachery
AT&T = American Thieves & Thugs
AT&T = Atrocious, Tacky, and Terrible

(edited)

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