Ask a question
Thu, Aug 4, 2022 1:36 AM
If I cancel my landline phone service, will I still have internet access?
ACE - Expert
If you ported your AT&T number, then AT&T closed the phone account on your behalf and I would expect that any open technical issues would get closed.
ACE - Master
That's a question for customer service to see what's available in your area and what service you currently have. You say landline, is it a stand-alone traditional landline or is it digital service where the phone plugs into a modem? What's your Internet service?
Traditional landline. AT&T confirmed that I will NOT lose Internet access (via Earthlink).I will cancel my AT&T phone-service on Thursday morning
Unless your internet service is DSL thru your AT&T landline.
The AT&T chat-agent said: "Let me quickly go ahead and pul up the details of your account".Then she said: "You can access the internet service without landline service".
Ok. That's good to know then. Do you have DSL internet?
Doesn't sound like it the OP stated they had Earthlink
You should be able to have "dry loop" DSL with Earthlink. But I wouldn't be very surprised if gets cut off and you have to work to get it back.
Earthlink said my DSL internet service will not be cut-off when I cancel my AT&T landline service. My DSL requires a dummy (non-active) phone jack.
@OttoPylot & @JefferMC Would the OP still have AT&T landline and use a CLEC for DSL? The only CLECs I delt with had both phone and DSL service not split with the local carrier.
@gcotter So with your last statement I assume your Internet service is completely separate of your phone service. Did you have DSL filters on your phone line?
Earthlink had AT&T install the Hyperdrive router/modem. I don't know how it's connected to the phone jack.
@spoom2 , yeah, IIRC, Earthlink is not operating as a CLEC, just a competitive DSL reseller; they didn't want to deal with voice.
Thank you both for the information. I've never delt with Earthlink.
The reason I asked is when we had DSL, it was thru our AT&T landline. But, the ISP we switched to "bought" the AT&T DSL service so our internet was with the new ISP but we still had AT&T landline service. Any DSL issues were taken care of my the new ISP and any phone issues were taken care of by AT&T. Dropping our AT&T landline eventually had no effect on our DSL. I just thought it may be prudent for the OP to confirm with Earthlink that there wouldn't be any issues dropping AT&T because I don't always feel comfortable with the information that AT&T dispels.
How can we improve?
No tags available