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billydc1's profile

Contributor

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13 Messages

Sunday, February 25th, 2024 12:59 PM

Home phone account number

The account number listed on my billing statement and the account listed in My ATT is different. What is the reason for that?

Community Support

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232.4K Messages

3 months ago

Hi billydc1! We understand that the account number discrepancy between your billing statement and your myAT&T account can be confusing. Let’s address this issue:

  •  find your account number online, follow these steps:
    1. Go to your myAT&T Profile.
    2. Sign in (if prompted).
    3. Scroll down to My linked accounts.
       
  • find your account number on your paper bill, follow these steps:
    If you’re looking at your paper bill, check the top-right corner of any page.
     

Meanwhile, you can check the article for Find your account number.

 

For further assistance, we are always here to help!

 

Thank you for visiting AT&T Community Forums!

 

David, AT&T Community Specialist 

Contributor

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13 Messages

3 months ago

The first 10 digits of the accounts are the same. The remaining digits are different What is the reason for that?

Community Support

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232.4K Messages

3 months ago

Hi @billydc1, thank you for writing back to us. We want to guide you in the direction. After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us Page : AT&T Customer Service - Phone Numbers & Live Chat (att.com) to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

David, AT&T Community Forum Specialist.

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