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PoorService2023's profile

New Member

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4 Messages

Thursday, February 2nd, 2023 11:30 AM

Forum answer contains bogus information

Attn:  we need a human here not a computer providing false information such as:

Under my previous post titled "Trying to call AT&T customer service on phone", you told to go to this link https://www.att.com/home-phone/landline/

to "Check the landline availability in your area".  That takes me to a page that there is no option to check a specific address for availability like it used to be.  Where is the availability checker located at?

Can I choose the phone number for landline?  Also, a recent number disconnected within my family, can I request a specific phone number? 

Signed,

NeedaHuman AT&T agent with knowledge of landlines

ACE - Expert

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64.7K Messages

1 year ago

There are no bots replying to posts. That post directing you to that page was posted by an ATTHelp person, not a computer. Sorry to say but finding an AT&T agent with knowledge of landlines is not easily done. 

Contributor

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4 Messages

1 year ago

If AT&T wants to fix their poor customer service, they'd have trained humans that you can speak to or a monitored forum or a chat service with US based reps responding.  I dont need responses with general help pages etc. that anyone can find with a search engine.

(edited)

Community Support

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231.5K Messages

1 year ago

We're here to assist with any concern you may have, @RadoFan!

 

Please let us know what you are experiencing so that we can help you!

 

We look forward to hearing back from you.


CalebP, AT&T Community Specialist 

ACE - Expert

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24.2K Messages

1 year ago

Does AT&T even install new landlines now-a-days?

Contributor

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4 Messages

1 year ago

CalebP, I've posted what I needed but so far just crickets and responses like yours claiming you dont know what I'm writing about.  Did you read my previous posts?  Read up bud - that's called good customer service.

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