New Member
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4 Messages
Forum answer contains bogus information
Attn: we need a human here not a computer providing false information such as:
Under my previous post titled "Trying to call AT&T customer service on phone", you told to go to this link https://www.att.com/home-phone/landline/
to "Check the landline availability in your area". That takes me to a page that there is no option to check a specific address for availability like it used to be. Where is the availability checker located at?
Can I choose the phone number for landline? Also, a recent number disconnected within my family, can I request a specific phone number?
Signed,
NeedaHuman AT&T agent with knowledge of landlines
sandblaster
ACE - Expert
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63.1K Messages
2 months ago
There are no bots replying to posts. That post directing you to that page was posted by an ATTHelp person, not a computer. Sorry to say but finding an AT&T agent with knowledge of landlines is not easily done.
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RadoFan
Contributor
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4 Messages
2 months ago
If AT&T wants to fix their poor customer service, they'd have trained humans that you can speak to or a monitored forum or a chat service with US based reps responding. I dont need responses with general help pages etc. that anyone can find with a search engine.
(edited)
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ATTHelp
Community Support
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211K Messages
2 months ago
We're here to assist with any concern you may have, @RadoFan!
Please let us know what you are experiencing so that we can help you!
We look forward to hearing back from you.
CalebP, AT&T Community Specialist
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OttoPylot
ACE - Expert
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20.2K Messages
2 months ago
Does AT&T even install new landlines now-a-days?
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RadoFan
Contributor
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4 Messages
2 months ago
CalebP, I've posted what I needed but so far just crickets and responses like yours claiming you dont know what I'm writing about. Did you read my previous posts? Read up bud - that's called good customer service.
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