City of Koyukuk business landline phone use for AT&T calling card

We understand the importance of using your power plant's landline, @Cityadmin23. 

It sounds like you have a PREPAID wireless refill card, which is only used to either pay or refill the balance of a PREPAID account. This card can't be used with postpaid wireless service or landline phone service. 

For landline service, you'd need a Virtual PrePaid Minutes card, which is different from the wireless PREPAID card. If this is the type of card you have, then you can use it by:

1. Calling the toll-free number on the purchase confirmation email, or on the back of the card.
2. Enter your PIN. 
3. Enter the number you want to call.

Let us know if you need help with anything else, or have any other questions. Thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

OK.  I have no use for the $30 card that I purchased.  Can I trade it in with you for the Virtual Prepaid card?  

Thanks for following up with us, @Cityadmin23.

Your ability to return the wireless PREPAID card for a Virtual PrePaid Minutes card will depend on where you purchased the initial card from.

If you bought it from a physical store, either an AT&T location or third-party retailer, we recommend you go back to that location with your receipt, so you may discuss exchanging it with them.

If you bought it from the AT&T website, then we recommend using our store locator to find and visit a corporate location near you, so you may try returning it there. Make sure to filter by Company Owned Stores to find a corporate store. 

Please let us know if this helps, and thanks for being a part of AT&T. 

Dylan, AT&T Community Specialist