Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Cityadmin23's profile

New Member

 • 

2 Messages

Monday, March 6th, 2023 8:27 PM

City of Koyukuk business landline phone use for AT&T calling card

I purchased an AT&T Prepaid wireless service card for $30 and would like to use it for calling out on land lines. I purchased this card with the idea that we can use it to call out of our Powerplant which has only a landline phone.  How do I activate this card?

Community Support

 • 

232.9K Messages

1 year ago

We understand the importance of using your power plant's landline, @Cityadmin23

 

It sounds like you have a PREPAID wireless refill card, which is only used to either pay or refill the balance of a PREPAID account. This card can't be used with postpaid wireless service or landline phone service. 

 

For landline service, you'd need a Virtual PrePaid Minutes card, which is different from the wireless PREPAID card. If this is the type of card you have, then you can use it by:

  1. Calling the toll-free number on the purchase confirmation email, or on the back of the card.
  2. Enter your PIN. 
  3. Enter the number you want to call.

Let us know if you need help with anything else, or have any other questions. Thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

New Member

 • 

2 Messages

1 year ago

OK.  I have no use for the $30 card that I purchased.  Can I trade it in with you for the Virtual Prepaid card?  

Community Support

 • 

232.9K Messages

1 year ago

Thanks for following up with us, @Cityadmin23.

 

Your ability to return the wireless PREPAID card for a Virtual PrePaid Minutes card will depend on where you purchased the initial card from.

 

If you bought it from a physical store, either an AT&T location or third-party retailer, we recommend you go back to that location with your receipt, so you may discuss exchanging it with them.

 

If you bought it from the AT&T website, then we recommend using our store locator to find and visit a corporate location near you, so you may try returning it there. Make sure to filter by Company Owned Stores to find a corporate store. 

 

Please let us know if this helps, and thanks for being a part of AT&T. 

Dylan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.