ClassyLady's profile

New Member

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4 Messages

Saturday, May 27th, 2023 9:47 PM

Change Autopay to a Saved Credit Card?

I currently have autopay to a checking account. I added a credit card into my information, but it isn't saving the changes when I ask it to charge the credit card for autopay in the future. Help!

Accepted Solution

Official Solution

Community Support

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231.3K Messages

11 months ago

Hi there, @ClassyLady. We understand that you are unable to save or change the new payment method that you need to add to your account.  We can help with that. 

 

To make sure that you are following the correct steps, please use this guide: 

  1. Go to myAT&T settings. Sign in, if asked.
  2. Scroll to Payments.
  3. Choose Stored payment methods, then select:
    • Edit to update a stored payment method. Enter your details and select Save changes.
    • Delete to remove a stored payment method. Select OK to confirm removal.
    • Add a new payment method and choose Add a bank account or Add a credit or debit card. Follow the prompts to finish up.

If the payment method is still not saving, then you may want to clear the cache, of the browser that you are using.  This article has the steps for the most common browsers that are being used to do. 

 

Also, we want to make sure that the accepted payment method are being  reviewed. Those payment methods are:

  • Debit or credit cards (Mastercard®, Visa®, American Express® Card, Discover® Card, JCB, and Diners Club)
  • Apple Pay
  • PayWithMyBank (online banking – not all banks participate)
  • Checking or savings accounts
  • AT&T promotional gift cards
  • BitPay
  • Mastercard® Click to Pay

Please let us know if youa re able to save the new payment method. If you are still unable to save the payment method, then we will have to go through and manually add it. 

 

Matthew, AT&T Community Specialist

 

New Member

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4 Messages

11 months ago

It seems to be saved and autopay is scheduled. Thank you!

Community Support

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231.3K Messages

11 months ago

That's great to hear, @ClassyLady !

 

We're glad that you were able to save your payment method and autopay has been scheduled.

 

If you need any assistance at any time, feel free to reach out. Thank you for contacting the AT&T Community Forums!

 

Amon - AT&T Community Specialist

New Member

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4 Messages

11 months ago

I went back to double check this and now I'm having trouble. I did clear my cache. When I clicked on your AT&T settings link, I don't see a place to scroll to payments. I just clicked payments across the top. Then it does not say "Stored Payment Methods." It does not say ""Edit" so I can change anything. It says: See below.        It does say somewhere else that I am enrolled in autopay, but a few minutes ago it had an old checking account number in it that had to be closed recently. I put my new credit card info in, but I don't think it's set as my autopay. This is extremely frustrating. Please help.  I also looked to see if I could scroll down to "Payments" under the "My AT&T" menu at the top right. Nope. Please help.

Make a payment

If you’d like to schedule a payment, first pause your AutoPay
Balance due$52.78
See my bill
AutoPay scheduled forJun 6, 2023
Date
Choose a payment method
Debit or credit card tab selected
Bank tab
More tab
Card ending in (number)
New Master Card
Use a new card
Click to Pay
Use AutoPay to automatically pay your bill each month. Choose from your bank account, debit, or credit card to make automatic payments.
Break your payment up into 2 payments. You can choose different amounts, payment methods, and dates for each payment.
Break your payment up into 2 payments. You can choose different amounts, payment methods, and dates for each payment.
By selecting Pay, I agree to the Payment Authorization Terms & Conditions.
Read Terms & Conditions
Pay $52.78
Learn about payment arrangements

New Member

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4 Messages

11 months ago

Addition to note above: I found somewhere else on your site this statement: AutoPay will debit your CHECKING account ending in 5195 on Jun 06, 2023. Your new payment method update’s in progress.

That checking account is closed. How long will it take for the new payment method to update? I just want to be sure it's done right.

Community Support

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231.3K Messages

11 months ago

Hello @ClassyLady, we will be glad to provide more clarity on autopay.

 

If the payment method you choose is a different payment type, the change may take up to two business days (for example, when you are using a debit card and you change to a checking account). Until the change is complete, we'll make automatic payments using your previous card or bank account.

 

While you can't change the scheduled Autopay date, you can pause a scheduled Autopay payment for the current month and make a one-time payment. Learn more about ways to pay your bill.

 

If you need assistance with the process, please feel free to reach out.

 

Amon - AT&T Community Specialist.

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