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ccragan's profile

New Member

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2 Messages

Thu, Sep 22, 2022 9:51 AM

Billing issues

I terminated services in July 2022, confirmation code DW0P9K10.  I was never given credit for July 2022 and was continued to be billed for internet services for July and August.  When I was given the above confirmation code in July I was told it would terminate both my Residential Line and my Internet service.  I have called customer service and to date get no relief.  I know you record all incoming calls, so I know there is a record of the July phone call.  If I do not get a credit for the above mentioned, I will file a complaint with Consumer Affairs in South Carolina

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

Why do you believe you are due a credit? Your final month of service is not prorated. Once you start your billing month, you are billed for the entire month whether you use it or not. Since you haven’t provided your billing dates or the date you cancelled, no way to know if you were incorrectly billed or not.

ACE - Expert

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23.6K Messages

2 months ago

A couple of things to point out:

1.  This is a customer populated message board and NOT a way to contact AT&T.  There is no "you".

2.  Recordings are made for training purposes....not to settle disputes.

C.   Depending on the DATE of your cancellation and the DATES of your billing cycle, there is a good chance you owe what they are saying.  For example, your billing dates run from 7/29 - 8/29.  You cancelled on 7/30.  You owe for the entire billing cycle since you cancelled ONE DAY into the new cycle.  Of course, these dates are arbitrary since you did not offer up any specific dates.

Did you send your gateway/modem back in the 21 days allowed?

New Member

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2 Messages

2 months ago

Even after I cancelled the contract in July AT&T continued to bill me for services again in August for the 13th through Sept 14th.  They owe me a full month's credit.

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

They definitely should not have billed for a new month if services were cancelled. That typically means your service was not cancelled. So what has customer support told you? If calls are not getting results, you should escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you.

ATTHelp

Community Support

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204K Messages

2 months ago

Hey @ccragan, let's take a look at your bill together.

 

In order for us to continue helping you, we will need to speak in a private chat via the direct message inbox located in the top right corner of the screen.

 

Tyler, AT&T Community Specialist

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