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Carrolb's profile

Contributor

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8 Messages

Monday, September 11th, 2023 4:27 PM

Voicemail on landline

Cannot access ANY CUSTOMER SERVICE OR GET ANY HELP FOR VOICEMAIL PROBLEM.  HAVE BEEN TRYING TO CONNECT WITH A HUMAN SINCE I CAN'T GET ANSWERS NO MATTER WHAT I TRY.

Expert

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19.5K Messages

8 months ago

What's the issue? Also what service do you have, digital or traditional landline?

Contributor

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8 Messages

8 months ago

Hi: 

It's a traditional landline.  Problem is the voicemail is not understandable  --- garbled.  

Spent all morning trying to reach a human because I couldn't find any solution online.

Expert

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19.5K Messages

8 months ago

If you can hear clearly on the phone than the phone companies voicemail should also be clear. Unless you mean the phone systems answering machine. 

Contributor

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8 Messages

8 months ago

Hi again...

Phone is as clear as a bell.  However, the voicemail (not an answering machine) is not understandable.  You can hear about every third/fourth word and nothing makes any sense.  I'm just wanting to reset it somehow....if that's possible.  And I'm getting so fed up with Customer Servfice and getting the run-around that I'm actually thinking of changing my phone, internet and cable service to another carrier.  But that's not your problem.  You have been very helpful and I appreciate it.

Expert

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19.5K Messages

8 months ago

I would think it wouldn't be too hard to change your voicemail port. When customer service fails you file an FCC complaint, those go to the office of the president and usually get things resolved. 

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