klgriff's profile

3 Messages

Friday, December 22nd, 2023 8:43 PM

Online Account Access

I cannot got to my phone account (land line) online.  When I try to enter the account number, it tells me my account is locked and to call an 877 number.   When I call the 877 number, it tells me to call the 800-288-2020 number.  When I call that number, they say they can't help with online stuff and do not know where to send me!!!!!

Accepted Solution

3 Messages

4 months ago

Finally (after three days and fifteen different transfers to people ending up in an automated loop!), called 1-800-288-2020 and selected option 1 when it answered (like one tech told me) and was able to reset my password.  All resolved finally!!!

Community Support


231.2K Messages

4 months ago

Hello @klgriff,


Thank you for reaching out to us. We understand the importance of having online access to your account. Let's help you with this.


We recommend that you contact our Landline Technical Support team at 866.446.4115. Please feel free to reach out to us if you need any assistance.




AT&T Community Forums Specialist

3 Messages

4 months ago

I called that number.  I was told that number is no longer in use and to call 800-288-2020!!!!!

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