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New Member

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3 Messages

Thursday, June 4th, 2020 5:28 PM

HBOMax for Choice II does not work

I am unable to set up HBOMax using the following link: https://www.atttvnow.com/accounts/select-plan

and clicking on the top blue bar to verify.

I receive the following message: Looks like your plan isn’t eligible for the HBO Max™ benefit.

(Error code: 43306) See image attached as well.

I have also called in twice and was helped by two different associates. Neither was able to help me. The second associate suggested that I wait a few days to try again as this is a common problem and should be figued out soon. I waited and I am still unable to connect.

Does someone here know why we are unable to access HBOMax?

Our Plan: Choice II unlimited

Devices: MacBooks and iPhones

Former Employee

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32.9K Messages

4 years ago

seems you should get it


Get HBO Max included at no extra charge with any of the following packages:

DIRECTV: PREMIER and LO MAXIMO

U-verse: U-400/U-450 + U450 Latino

AT&T TV: MAX, ENTERTAINMENT, PLUS, and XTRA

AT&T TV NOW: MAX

AT&T INTERNET 1000

AT&T WIRELESS: Unlimited Elite

Other AT&T WIRELESSSM plans no longer offered:

•AT&T Unlimited PlusSM
•AT&T Unlimited Plus EnhancedSM
•AT&T Unlimited ChoiceSM
•AT&T Unlimited Choice IISM
•AT&T Unlimited Choice EnhancedSM
•AT&T Unlimited &MoreSM Premium (if you chose HBO® as your premium channel)

(edited)

New Member

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3 Messages

I agree with you, Constructive - and the two other associates I talked with over the phone also agreed. Neither this link nor the app allow me to access HBOMax: https://www.atttvnow.com/accounts/select-plan

Is AT&T working on this for Choice II customers? I'm sure I'm not the only one with this problem.

Former Employee

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32.9K Messages

sorry but im just a pole engineer, i have no more info than anyone else in here
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

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4 Messages

Same problem, no one seems to solve the issue. 

New Member

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3 Messages

4 years ago

I suspect many people are having this issue and AT&T is not equip to solve the problem because I'm getting hung up on and transferred to people who cannot help. Sorry they're wasting your time too.

New Member

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3 Messages

It's very frustrating....

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