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Johndxsa's profile

Contributor

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3 Messages

Wed, Oct 13, 2021 12:04 PM

HBOMax - Can't Verify Your Subscription

I  want to be able to view HBO Max by courtesy of my Unlimited Elite account and I have spent an unbelievable number of hours on-line, on chat, one on one with AT&T “Support Associates” who clearly had no idea what they were doing.  I was led over and over through the same steps, either starting with my TV, or purely on a PC.  Didn’t matter, the result was always the same – an error message reading, “Can’t Verify Your Subscription. 

 

Ultimately, I did come across Monique, who was actually familiar with that message and claimed to know exactly what to do about it.  The procedure would involve sending a message to some particular department who would  resolve the problem in a maximum time of 72 hours.  Unfortunately, way over that time, the error remains.

 

If anyone reading this post is familiar with the cause of this trouble, I would dearly love to hear about it

ATTHelp

Community Support

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176.7K Messages

2 m ago

Hi @, let's take a closer look into getting you access to HBO Max with your Unlimited Elite account.

 

We would need a little more information from you to be of further assistance:

  • Do you have multiple AT&T services and AT&T User IDS? This may cause an error in verifying your account, as you'll need to sign in with the wireless ID associated with HBO Max. (ID USED TO CREATE).

You may want to call AT&T and ask to speak with the Digital Assistance Center. Here they will be able to ‘re-synchronize’ your my AT&T & HBO Max accounts, so that you can log into HBO Max using your my AT&T credentials.

 

We hope this information helps, and thank you for reaching out to the Community.

 

Jeff, AT&T Community Specialist

Contributor

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3 Messages

2 m ago

Getting connected to the Digital Assistance Center took significant persistence but once I achieved that, the associate that I spoke to was able to identify the cause and resolve the problem.  Thanks for your advice Jeff! 

ATTHelp

Community Support

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176.7K Messages

2 m ago

Thank you for reaching back to us with an update on your HBO Max sign in inquiry @Johndxsa!

 

We are glad to hear that the Digital Assistance Team stepped in and resolved your HBO Max sign in error message that you were receiving. We did go ahead and submit feedback on your experience. Should you need any assistance in the future feel free to reach back to us on AT&T Community Forums as we are always here to help!

 

Kind Regards, 

 

Rhoda, AT&T Community Forums

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