HBOMax - Can't Verify Your Subscription
I want to be able to view HBO Max by courtesy of my Unlimited Elite account and I have spent an unbelievable number of hours on-line, on chat, one on one with AT&T “Support Associates” who clearly had no idea what they were doing. I was led over and over through the same steps, either starting with my TV, or purely on a PC. Didn’t matter, the result was always the same – an error message reading, “Can’t Verify Your Subscription.
Ultimately, I did come across Monique, who was actually familiar with that message and claimed to know exactly what to do about it. The procedure would involve sending a message to some particular department who would resolve the problem in a maximum time of 72 hours. Unfortunately, way over that time, the error remains.
If anyone reading this post is familiar with the cause of this trouble, I would dearly love to hear about it