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New Member

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5 Messages

Fri, Dec 11, 2020 11:15 PM

HBO Max activation

I am told my plan gives me access to HBO Max, but when I go to my AT&T account home page there is no way to activate it. And when I try to use my account credentials to activate on the HBO Max site, it says I am not eligible. How do I activate?

Accepted Solution

Official Solution

Jeffster

ACE - Professor

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2.6K Messages

1 y ago

Accepted Solution

Official Solution

New Member

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5 Messages

1 y ago

My problem was solved.

  • I called AT&T Customer Service and asked for technical support.
  • They directed me to log in to HBO Max with my AT&T user ID, not my phone number.  This resulted in reproducing the same error message (unable to verify account) that started this whole process off.
  • The call went for another 30 minutes, during which time he had me reset my password (which I had already done about four times since reporting this issue), the rest of which I sat silently on hold.
  • After the last call he said that he had submitted a request for a backend change, and I should be able to log into HBO Max with my AT&T credentials within 24-48 hours.
  • The next day, I logged into HBO Max and was able to connect.

During this process, I never saw a way to activate from the AT&T account overview; and the phone rep didn't give me details about what the backend update was.  But TL;DR, you can call AT&T to have it fixed; just be prepared to exercise patience.

New Member

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5 Messages

1 y ago

My wireless plan is Unlimited Elite.

New Member

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5 Messages

1 y ago

The page you referred tells me:

You might need to activate HBO Max before signing in to HBO Max the first time. To do this, sign in at att.com/myATT or open the myATT app, look for the HBO Max info on your Account page, and follow the prompts to start streaming. For more info, please see Stream HBO Max with some AT&T plans.

Neither the site nor the AT&T app give me any HBO Max info. This leads me to believe, the problem is with AT&T, not HBO Max.

Jeffster

ACE - Professor

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2.6K Messages

1 y ago

Did you use this link to contact HBO MAX Support?

https://help.hbomax.com/ContactUs

New Member

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5 Messages

1 y ago

Yes. They eventually referred me to attwatchtv.com, which allowed me to successfully log in, and then immediately logged me out without any additional interaction.   When that failed, they referred me to the att.com/MyATT page, which continues to not show me anything related to HBO Max.

If I need the attwatchtv.com site, I am wondering if there is a system conflict somewhere.  Two years ago I had a separate DirecTV account, which is now closed.  It used the same email address and phone number.  Perhaps the site is getting confused?

New Member

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5 Messages

1 y ago

I'm having the same problem.

I was told by customer service on Tuesday, 12/15 to wait 48 hours and they would have the HBO activation link on my Account Overview page, but it's 12/17 now and I just checked the Account Overview page and there's no link.

I'm really not looking forward to trying to explain to the very nice staff what the issue is all over again over the phone.

sdleasia

Teacher

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28 Messages

1 y ago

On 12/15 also they told be 3-5 business days. Business day 6 and counting, still no HBO Max.

New Member

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2 Messages

1 y ago

Do you have to already have some form of HBO subscription for the HBOMAX from ATT to allow you to stream content from HBO Max?

New Member

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1 Message

1 y ago

I have the exact same problem.  I've been on the phone/chat with AT&T multiple days, have a case# was told I am at tier 3 support level and would be contacted by 12/24.   No contact.  Still can't log into HBO Max.   I have both Wireless Unlimited Elite and ATT Fiber 1000.    

I keep being told I will be forward to the Digital assistance center but they keep sending me back to the automated support loop.   

If you don't fit the script there seems no way out.   So frustrated and no way to get a solution.  

sdleasia

Teacher

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28 Messages

1 y ago

Update. Got a phone call yesterday, 3-5 more business days to resolve. Received an email afterwards telling me to use an email that is no longer associated with my account, to use for HBO Max. So now I get to spend hours on the phone to resolve this. I was helping a friend with getting phone service and put them on my account, and that person moved on to their own ATT account after a couple months. I guess my HBO Max went with that person and didn't stay with my account. I have Unlimited Elite and I can access ATT WatchTV with my account login credentials. I have no other service with ATT. I hope this gets resolved.

New Member

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5 Messages

10 m ago

Jeffster,


Please stop going into threads where people are actually looking for help and linking to these hbomax help websites and then marking your posts as "accepted solutions", or "official solutions".


You didn't fix, or solve anything.  You're basically just abusing your power to label things as "official", or "accepted".  If I could label your posts as "unaccepted" and "Unofficial" I would.

I'm getting Emails about posts I was involved in a couple months ago where nothing was fixed except you coming in here and trying to fill a quota, or some other scumbaggery.

*autocorrect 

(edited)

Jeffster

ACE - Professor

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2.6K Messages

10 m ago

@DanHalen 

Not sure why you think that I "Mark as Accepted Answer"  was me.

Why  would I mark it as the answer as I just posted a link to HBO Support. 

I don't work for HBO or ATT.

Filling a Quota    now that is funny.

And name calling is a quick way of getting banned from the forum. 

ACE - Expert

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21K Messages

10 m ago

@Jeffster   While we know that you have no more power than the rest of us, I wanted to give you your moment of glory.

(edited)

New Member

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2 Messages

3 m ago

I am having the exact same problem

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