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New Member


1 Message

Wednesday, January 26th, 2022 8:31 AM

Your HBOMax subscription with AT&T has expired

As of today 1/25/22 I have started getting this same error, after researching this thread still cannot get a fix I've tried all primary troubleshooting my AT&T subscription clearly states that I still have HBO Max while hbo max says my subscription with AT&T has expired ..  cleared cache, cleared data, Uninstalled, reinstalled, signed out, signed in 20 times time still getting the same error everyone in the thread is experiencing... AT&T please escalate this issue for a fix 

Accepted Solution

Official Solution



1.2K Messages

6 months ago

Hello Community,

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.

To resolve, please log out of all of your devices that use HBO Max.  Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.


The AT&T Community Team


Community Support


207.7K Messages

1 year ago

Hey there @Taymour9! We want to help.


Let’s meet in a Direct Message to discuss that subscription verification message that you are receiving when trying to stream HBO Max.


Please check your Direct Message Inbox for a message that I am sending. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


Looking forward to assisting you!


Lar, AT&T Community Specialist

New Member


1 Message

1 year ago

I am having the same problem. Made numerous calls to AT&T with no avail. Everyone I’ve talked seemed to know nothing of this issue. Obviously I’m not the only one having problems. Seems to me AT&T could just go into our accounts and reactivate our subscription, instead of giving us the run around. 

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