AT&T related help: HBO Max sign-in FAQ
Why am I unable to access my HBO Max suddenly?
I have a wireless plan that included AT&T, I've made no changes to that plan, but suddenly I can no longer access HBO Max. I've signed out and signed back in through my provider using AT&T logins.
3 months ago
Hey there, Scpp155! Here are some steps to help you access HBO Max.
First, when trying to sign in make sure you're using the correct AT&T user ID. If you're using a mobile device like your phone to sign in it's recommended that you power the device off for 1 - 2 minutes before powering it back on then test the results by trying to sign in again.
It can also help to use the HBO Max app to reverify your account if you're not already. Below is how to get started with the app:
From an Apple or Android phone or tablet
It's possible to find additional troubleshooting steps under DETAILED STEPS when you visit Stream HBO Max with some AT&T unlimited plans. This center contains helpful information including how to sign in from a web browser and suggestions from HBO Max sign-in FAQ that can help you get streaming right away.
If you're still unable to sign in and receiving an error message in the process reach back out and let us know. Letting us know the error message can help us to determine the next steps in reaching a definite resolution for your experience.
Try this and let us know how it goes.
Lar, AT&T Community Specialist