"My HBOmax subscription through AT&T is expired"

Hello rob_gags, we know how important it is to be able to access all of your benefits included with your wireless plan.

This message usually received if you have multiple accounts or user ID's.

• Are you logging in with your email address or the user ID tied to your wireless account? You can have more than one user ID. If you're unsure which one to use, you can recover the user ID with your email.
• Do you have single-sign on (SSO) enabled? If so, please disable it and try logging in manually.
• What device are you logging in on? This will help us determine the next step.

In the meantime, please try clearing your cache and cookies.

Let us know if this helps.

Kristin, AT&T Community Specialist 

Hello! Thanks for the response. 

I've been using a Yahoo email address and password to log in to HBO Max which is somehow tied to my wireless account despite not being the login I use to access my AT&T account.

It wasn't working last night for 2+ hours but appears to be today. That was the first time in a couple years I'd had any sort of issue. I use a Samsung Smart TV app to access HBO Max.

I will reach out again if this issue repeats itself. Thank you

Thank you for the update, rob_gags.

We're glad to hear it's back up and working for you. Please reach back out if you ever need more help.

Thank you for reaching out to the AT&T Community Forums.

Kristin, AT&T Community Specialist