phlebotomonkey's profile

New Member

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1 Message

Thursday, October 13th, 2022 4:04 PM

HBOMax

Did AT&T get rid of HBO Max? I logged in using the code off my TV etc etc and it's still telling me I need an HBOMax paid plan. I know I had it.... 

ATTHelp

Community Support

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207.7K Messages

4 months ago

We are here to help with your HBO Max concerns, @phlebotomonkey.

 

We do understand how important it is to watch your favorite shows and movies!

 

As of 6/6/2022, we are no longer offering HBO Max. If you had a qualifying plan before we stopped offering HBO Max, you will continue to keep it as long as you make no changes to your plan. 

  •  TV: U400, U450, and U450 Latino
  • Wireless: AT&T Unlimited Elite, AT&T Unlimited Plus, AT&T Unlimited Plus Enhanced, AT&T Unlimited Choice, AT&T Unlimited Choice II, AT&T Unlimited Choice Enhanced, AT&T Unlimited &More Premium (if you chose HBOas your premium channel)

 

If you purchased Internet 1000, 2000, or 5000 within these date ranges listed under Internet, you received access to HBO Max at no extra charge.

 

This promotion ended for AT&T Fiber on June 5, 2022. You must use your access to HBO Max to keep your eligibility for this promotion. If you don’t, your HBO Max promotion may be expired.

 

We can also use some additional information to better assist.

  • Is this your first time log into your HBO Max account? If so, you want to log in through myAT&T, activate your subscription and sign into HBO Max under Service Provider and use your myAT&T log in credentials.
  • If this is not your first time, have you tried logging in on a different device to see if you are able to access your HBO Max account? If not, try this. You may also want to clear your cache and cookies and retry. We do recommend to log in through a web browser. 
  • What plan do you have? This will help us identify if your plan offers HBO Max. 

We do look forward to your response, so we can help work towards a resolution! 

 

Clarissa, AT&T Community Specialist 

 

ACE - Sage

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104.2K Messages

4 months ago

At&t no longer owns HBO, which is why it's no longer a perk

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