W

New Member

 • 

11 Messages

Saturday, July 16th, 2022 12:45 AM

Hbomax

My hbo stopped working last month and I've been trying to resolve the issue since then. 

ATTHelp

Community Support

 • 

207.3K Messages

7 months ago

Thanks for reaching out to us about your concerns regarding your HBO Max subscription, @wassonasan. We understand how important it is to maintain access to your subscriptions. We can help!

 

We just have a few questions to get started:

  • What AT&T service is your HBO Max subscription included with? This will help us determine if your service was one that included HBO Max access.
  • Have there been any changes to your AT&T service? Changes to your sevice can affect your access to HBO Max
  • Are you receiving any error messages when you try to access your HBO Max account? This will help us determine why you are unable to access your HBO Max account. 

Here are some helpful tips to troubleshoot your HBO Max subscription access.

 

We are standing by ready to help!

 

TT, AT&T Community Specialist

 

 

New Member

 • 

11 Messages

7 months ago

I was told to start this post so that I could be DMed. I already have a ticket that was put in but never resolved. 

ATTHelp

Community Support

 • 

207.3K Messages

7 months ago

Thanks for your response @wassonasan.

 

We'd be happy to go ahead and bring you into a Direct Message to get your concerns regarding your HBO Max subscription resolved. Be sure to check the message icon in the upper portion of the page and reply. 

 

In the meantime, please go ahead and provide us with information previously requested so that we may further investigate this for you. 

 

We can't wait to hear back from you, and thanks for seeking help from the AT&T Community Forums.

 

Lynn, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.