HBOmax with new wireless plan

Hi there @amharmon, that is a great question about your wireless HBOmax.

You have stated there was a recent change to you plan and will want to follow the steps below!

• Confirm your plan: Some customers who thought they were signed up on an eligible AT&T Unlimited plan found that upgrading to an AT&T plan or package that includes HBO Max or choosing it as an add-on resolved their experience.
  • Not signed up? Go to your myAT&T account overview. Then, choose your service and follow the prompts to update your package or plan.
• Signed up on the correct plan? Make sure you are: 
  • Using the correct AT&T user ID, from an account that does include the qualifying AT&T service, with HBO Max.
    • Wireless - You may be attempting a different wireless user ID than the one that was used to create the HBO Max.
    • Internet – You may be attempting to use the member ID instead of the user

Feel free to let us know if you have any other questions or concerns. Thank you for reaching out to the AT&T Community. 

Ashley, AT&T Community Specialist 

I have the unlimited premium plan. I do have the option to make HBOMax and add on, but when I click it it takes me to my old account and it tells me my subscription expired. When someone changes their plan where you still get the same discounted option you shouldn’t have to re-up for that. 

I have the option to add HBOMax, but when I click on it I get an error message about completing signing up.

We apologize for hitting that snag @amharmon, so let's meet in a Direct Message to take a closer look at your subscription for HBO Max. (it's the bell icon in the upper right corner of the Forums)

We look forward to chatting with you soon. Thank you for your patience.

Ashley, AT&T Community Specialist