After speaking to over 31 ATT agents and 2 HBOMAX agents (via phone, tweet, and online chat), over 15 hours of my life, and 11 "escalated tickets" -- I am not closer to any solution after 2 months.
Signed up for the internet package -- 1000mpbs - get HBOMAX for free.
No matter what steps we take:
- Changing email
- Changing passwords
- Logging in on different devices (PC, Laptop, iPad, iPhone, TV, PS4, Hulu, etc.)
- Clearing Cookies
- Trying different Web browsers ( Chrome, Safari, Edge)
We get the SAME Error message: