HBOMax cannot verify subscription even though it is part of my phone plan
I came back from traveling in June to find that my HBOMax had been signed out and it would not let me sign back in. Since then, I've had 2 chat sessions with AT&T support where they have both put in a case for my situation to be followed up in 48-72 hours and received nothing.
- I have HBOMax through my phone plan.
- I have changed my username and password for the AT&T account (per instructions from the second chat session).
- I have cleared my cache and cookies from web browsers.
- I have signed into my HBOMax account and deleted all devices it was signed into.
All support forum messages I have seen have said the same things I have read for troubleshooting on the website and I have done all of these things. Not sure what else needs to be done or even who to call for help anymore.
It's been over 2 months of frustration. Any help would be amazing!