LancePalmer's profile

New Member

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4 Messages

Thursday, February 2nd, 2023 10:05 PM

HBO Max

In my notifications today, February 2, 2023, on AT&T website under My AT&T while paying my internet bill is says "You already have HBO Max" It's part of your current wireless plan, no strings attached!  Then has a prompt to Start Streaming but when I follow the link it has an option to log-in using a third party supplier which I picked AT&T and it says it can't confirm information.  Am I doing something wrong?  I do have cell service through AT&T as well but this notification shows up on my home internet bill.

ATTHelp

Community Support

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210.2K Messages

2 months ago

Hey @LancePalmer, we're here to make sure you're not confused about your HBO Max with your AT&T account. 

 

When you sign in to your HBO Max account, try using your AT&T wireless info when you see that prompt to log-in using a third party supplier.

 

Please let us know how this goes, so we can make sure you're streaming and enjoying your shows.

 

Tony, AT&T Community Specialist

New Member

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4 Messages

2 months ago

Thanks for the suggestion Tony, forgot to mention that in my original post, I tried both log-in accounts, Internet and Wireless account, both say "Can't verify Your Subscription" and goes on to say"It looks like your account doesn't have access to HBO Max. If you think this is a mistake, please check with your provider"  

ATTHelp

Community Support

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210.2K Messages

2 months ago

Thank you for sharing this error message with us, @LancePalmer

 

Please let us know what your current wireless plan is, along with your home internet plan. This will allow us to check which service is eligible, and confirm what account this notification was for.

Share this information with us here, so we can continue looking into this.

Dylan, AT&T Community Specialist

New Member

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4 Messages

1 month ago

Here's my account info:

My Internet is - AT&T Fiber Internet 500 with a AT&T VOIP Phone Unlimited North America 

My Cell or wireless service is - Mobile Share Value 9GB with Rollover Data - with 2 phones

ATTHelp

Community Support

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210.2K Messages

1 month ago

We appreciate you getting back to us with your plans, @LancePalmer

 

Unfortunately, at this time, you're ineligible to receive HBO Max with either your Internet or wireless service. The only eligible plans that include HBO Max are the following:

  • For wireless plans:
    • AT&T Unlimited Elite.
    • AT&T Unlimited Plus.
    • AT&T Unlimited Plus Enhanced.
    • AT&T Unlimited Choice.
    • AT&T Unlimited Choice II.
    • AT&T Unlimited Choice Enhanced.
    • AT&T Unlimited &More Premium (Only if HBO was selected as your premium channel).
  • For Internet plans, if signed up for between the italicized dates:
    • Fiber Internet 1000, (05/27/21 to 06/05/22).
    • Fiber Internet 2000 (09/20/21 to 06/05/22).
    • Fiber Internet 5000 (09/20/21 to 06/05/22).

Please let us know if you have any other questions about this or anything else, we'll alway be happy to help you. Thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

New Member

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4 Messages

1 month ago

Thanks for the feedback, I'm totally fine with that just not sure why I'm getting this notice when I Log into my account, see screen shot.

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