Hbo max

Thank you for reaching out @Jacksc. 

If you are unable to sign in to your HBO Max account through your TV streaming app. We recommend the following troubleshooting steps to access your account. 

On your mobile device follow these steps to log in and access your provider user ID information. 

1. Download and open the HBO Max app. Then tap the person icon (or try to play a show or movie.)
2. Tap Sign In and then tap SIGN IN THROUGH TV OR MOBILE PROVIDER.
3. Do you have an Apple iPhone or iPad and get free HBO Max access with your TV service with AT&T? Then tap Allow. Choose AT&T.
4. Enter the AT&T user ID and password for the wireless account that includes HBO Max. (Forget your AT&T sign-in info? Get help).
5. Select Sign in. You should see HBO Max load on your AT&T TV screen.
6. If it’s your first time signing in, create your HBO Max profile. It may take up to 1 minute.
7. Choose your watcher’s profile to start streaming.

You can also try signing into with your computers web browser with these steps: 

1. Go to hbomax.com, then select SIGN IN.
2. Select SIGN IN THROUGH TV OR MOBILE PROVIDER.
3. Choose AT&T.
4. Enter the AT&T user ID and password for your wireless account that includes HBO Max. (Forgot your AT&T sign-in info? Get help)
5. Select Sign in.
6. If it’s your first time signing in, create your HBO Max profile. It may take up to 1 minute.
7. Choose your watcher’s profile to start streaming.

For additional step by step troubleshooting visit the HBO sign in help page. Then select sign in with provider. Let us know if you have any questions. Thank you for visiting AT&T Community Forums. 

Alasani, AT&T Community Specialist