thomarisf's profile

New Member


1 Message

Monday, June 13th, 2022 7:58 PM


I have an AT&T elite plan and I use to have directv. I use to log into HBO Max with my Directv login and now that I've cancelled Directv I cannot log in with my AT&T wireless account. My username is [email scrubbed] 


Community Support


207.8K Messages

8 months ago

Hello @thomarisf, we'd love to help you with accessing HBO Max using your AT&T wireless account information. 


First, you'll want to make sure that HBO Max is activated within your wireless account:

  1. Go to and sign in.
  2. On the account overview screen the HBO Max tile will display either: 
    • Activate HBO Max
    • Start Watching Now: means HBO Max is active.
  3. To set up your account, select Activate HBO Max.
  4. You'll be prompted with a screen message stating "We’re activating your account."
  5. Once the activation is complete, you'll receive a message saying "Your account has been activated".
    • If the activation doesn’t complete try signing out and then back in and try again. 

Also, when attempting to sign in to HBO Max, let us know the exact error message you're receiving so that we're able to identify how to proceed troubleshooting. We recommend additional support through the HBO Max Support page, that provides tips on how to sign into your account. 


Reach back out to us and let us know the details on how this worked and we look forward to helping. 


Thanks for contacting the AT&T Community.


Lynn, AT&T Community Specialist

New Member


1 Message

7 months ago

if you are still having this problem and ATT support couldn't resolve it here's a tip that worked for me: USE A DIFFERENT BROWSER! The Account Overview section, which is the section you see above the fold after you log in was only showing 3 tiles. I assumed that there were probably more considering that all help and directions I've found online keep mentioning these tiles. That lead me to believe that my browser (safari) was not showing me all the tiles. I opened chrome and boom, there was a SHOW MORE button that expands more tiles. For some reason, that wasn't showing up on safari. So try a different browser or try clearing your cache in safari or something. Hope this helps.

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