krunchy09's profile

New Member


1 Message

Tuesday, March 8th, 2022 1:37 AM


My att login does not work with HBO max. I get a message saying it needs to confirm my subscription and a button to sign in again. 

Accepted Solution

Official Solution


Community Support


207.7K Messages

11 months ago

Hello krunchy09, we're here to help with your HBO Max sign in.


Let's try this on a computer.

Here's how to sign in on your computer:

  1. Go to on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose who you subscribe through (your provider). If you don't see your provider, choose View All Providers and then select your provider. I don't see my provider
  4. Enter the username and password for your provider account that includes HBO Max. Can't sign in?
  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and email address and then choose Create Account.
    • Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, follow the Verify Email Address steps (in the Account Found? section below) to link your existing account to your HBO Max subscription through your TV, internet, or mobile provider.
  6. Choose who's watching and you're ready to stream.

If we find an existing HBO Max or HBO NOW account with the same email address, you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get this email, see Didn't get the email?

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.


Let us know if this helps.


Thank you for visiting AT&T Community Forums!


Carlton AT&T Community Specialist 

New Member


1 Message

2 months ago

Step 5 does not make sense, can you reiterate please? 

When the error comes up to verify the sub, there is no "make a profile" option. and making a profile does nothing on its own. ATT needs to send the correct info that there in fact is a sub through the company

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