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New Member

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8 Messages

Thu, Dec 16, 2021 6:18 PM

HBO max

Cannot login to HBO max.  Found that my plan includes HBO max.  While trying to login I get a unable to validate subscription.  I’ve talked to a dozen agents and no help.  
Can anyone help? 

New Member

 • 

5 Messages

3 months ago

I constantly have the same problem over and over, I cannot log in to HBO MAX  on a computer using my AT&T credentials. 

I have verified that my AT&T account DOES have HBO MAX. 

I can log in to HBO MAX with those same credentials on Apple TV.

I can log in to HBO MAX with those same credentials on Amazon Fire.

I have cleared my cache. 

I have tried 2 macbooks and two PCs.

I have used different web browsers, including Google Chrome and Safari.

If I log in to my AT&T account on the computer before trying to log into HBO MAX, then the HBO MAX login attempt logs me out of AT&T.

When I try to log into HBO MAX using "Log in with service provider" it loops me back to AT&T, where I log in, then it loops me back to HBO MAX, where I am NOT logged in, but asked to create an account.

I have spent HOURS working with AT&T customer support.

AT&T blames HBO MAX

I have spent HOURS working with HBO Max.

HBO MAX blames AT&T.

UNBELIEVABLY frustrating. 

THOUSANDS of AT&T customers have this exact same problem. 

AT&T has done NOTHING to solve it. 

HBO has done NOTHING to solve it. 

It is borderline fraud. 

AT&T advertises "free" HBO MAX benefits, while they KNOW it does not work for many of their customers. 

Instead of fixing it, AT&T just advertises it more.

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