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KaySeremwe's profile

New Member

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1 Message

Mon, Sep 19, 2022 3:42 AM

HBO Max subscription says it is expired

I have HBO Max through my AT&T Unlimited Elite account and my account is paid and up-to-date but all my devices are saying that my HBO Max subscription through AT&T has expired

ATTHelp

Community Support

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204K Messages

3 months ago

Hello @KaySeremwe, we understand the importance of having access to your favorite HBO Max shows. We're happy to help with steps to get you logged in to your subscription.

 

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.

 

To resolve, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

 

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

 

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

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