HBO Max Subscription Expired?

We want to help you get HBO Max working again, @klmurphy! Let's look into that for you.

If you haven't already, you should try to resolve your experience by entering your AT&T user ID and password, then select Sign in.

Should your experience persist despite the first step reach back and let us know the following:

• Are you trying to access HBO Max on your TV, internet, or mobile devices? This will help us identify what steps are required to provide a definite resolution to your AT&T service(s)/HBO Max trend.  
• Has there been any recent changes to your account? If you have made a change to your account such as a downgrade or cancellation and HBO Max is no longer included with your AT&T service, you must Update the Subscription yourself directly through HBO Max to continue your HBO Max subscription.

Also, please be advised that to sign in to HBO Max that is included with the Unlimited Elite plan, one HBO Max login per account is required, regardless of the number of lines that are signed up for the Unlimited Elite plan.

Give this a try and let us know how it worked for you!

Lar, AT&T Community Specialist

Service is working.  It would appear that there are intermittent outages weekly.  Thank you!

Glad to hear your HBOMAX is working, klmurphy!

We are happy to hear your services are up and running.

Reach back out if you need help in the future.

Thank you for visiting our AT&T Community Forums!

Carlton, AT&T Community Specialist

Mine isn’t working and I spent over an hour today on phone with AT&T. Two reps who had no idea why it wouldn’t work. 

I also spent an hour on phone with ATT today. No help getting access to my HBO max account. 

I am currently having the same problem. I click on anything and it says my subscription with AT&T has expired. I watch it on an Amazon Fire Cube. I have force stopped the app, cleared the data, cleared the cache, logged out and then back in, each time, same response. 

I just googled “your hbo max subscription through AT&T has expired” and I found on here a response from “Customer42”, 2 days ago, saying that they called customer service and that it is a internal server migration issue and that it will take up to 25 days to resolve. 

Thank you for providing that info, @EclecticNerd! While the HBO Max sign in and stream trend affected numerous HBO Max subscribers, currently, there is a workaround.

For those already signed in, you will want to sign out first, then sign back in. Here are the steps:

1. Go into the app and select the person indicator at the bottom right.
2. Click on the gear in HBO Max app.
3. Click on the Sign out button.

Once complete, you will want to sign back in using your AT&T ID and password. You should now be able to stream HBO Max.

Let us know how this works.

Lar, AT&T Community Specialist

Is this for Amazon Fire TV? “For those already signed in…” signed in where? I use the Amazon Fire Cube

Hello @EclecticNerd!

You can try these instructions on your Amazon Fire TV. Here is how to sign in to HBO Max on Other TV Devices.

We hope this info helps!

Lar, AT&T Community Specialist

I have tried this numerous times today and and I have gone online to hbomax.com and signed in both places with my AT&T sign on information and it’s is showing “Your HBO Max subscription through AT&T has expired”, in both locations.  

Hey there, @stephwatchestv! We want to help you with that notification about subscription expiration when you are trying to use HBO Max.

If you're using the myAT&T mobile app to sign in it is recommended that you sign into att.com on your laptop, desktop, or tablet before signing into HBO Max.

The trend that you are experiencing is due to a system migration variance. Our team is engaged and working towards a resolution. Currently the estimated time of a fix is 3-5 days.

We hope this info helps!

Lar, AT&T Community Specialist

Will we be able to watch HBOMax on a tv with Roku again?

Hi stephwatchestv, we're here to help with HBO Max.

You can get HBO Max on your Roku by searching for it in your Roku’s “Streaming Channels” menu. If you log into the Roku website on a computer, you can also add HBO Max through the Channel Store page.

Let us know if this answers your question.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist 

I am having the same issue. I’ve used HBOMax on all my devices without issue for months, then suddenly yesterday, nothing worked anymore. All it said was that my ATT subscription had expired. I spent over two hours yesterday on the phone, I was passed off to five different people, then they said they had dedicated a team to solving this widespread issue. My problem would be solved soon. Of course, it hasn’t. Super frustrating. 

Thank you for reporting that HBO Max subscription expiration experience to us, @buckyt. Let us provide you with a workaround!

If you're using the myAT&T mobile app, we invite you to use att.com on your laptop, desktop, or tablet before signing in to HBO Max. 

Currently, due to a system variance, customers are experiencing errors when they are signing in to HBO Max. Our team is aware and working towards a resolution. The estimated time of a fix is 3-5 days.

We hope this info helps!

Lar, AT&T Community Specialist

I am having the same problem!

Hi jtthrasher! We are here to help with your HBO Max concern!

We are aware that existing AT&T HBO Max customers are experiencing an error message when trying to stream HBO Max, we are currently working on a resolution. We appreciate your patience in all of this.

At this time, we recommend accessing HBO Max through the web browser instead of the app and reactivating service when prompted to, as that is currently known to work with troubleshooting HBO Max concerns. 

Also, try switching your browsers and clearing your cookies and cache in browser settings to reset your online access. Lastly, we recommend resetting your AT&T password as this is also known to help troubleshoot some HBO Max error messages.

We hope this helps! Reach back out to us if you have additional questions. Thank you for reaching out to the AT&T Community!

Rhoda, AT&T Community Specialist 

Having the same problem

I am having the same problem

Hi Maxxx, we're happy that you were able to get logged into HBO Max on your phone.

We do appreciate your patience as our team is working diligently to get this known issue resolved.

If you have any other questions or concerns, feel free to reach back out to us.

Thank you for contacting the AT&T Community Forums.

Carlton, AT&T Community Specialist

The ”subscription expired” wording in the error message is misleading. That error message appears when the TV’s HBO Max app somehow loses its link to AT&T as designated provider. My similar problem was resolved on a self-service basis, after receiving guidance from AT&T Customer Service. On TV, my HBO Max app needed to relink to AT&T account.

Following are the steps that resolved my problem. I hope this may help others. 

=== ON THE TELEVISION ===

- On TV HBO Max app, sign out. To do so, go to Settings (gear) icon and, at top, scroll offscreen to far right “Sign Out” area. Move down and the press the Sign Out button.

- Exit HBO Max app.

- Start HBO Max app.

- At Home/landing page, click OK to bring up choices: Choose A Plan / Sign In / Restore Purchase. Select Sign In.

- On email address pop-up window, press Continue.

- Instead of entering a password, scroll down and click the “Sign In With A Provider” button.

- A one-time code will appear on the TV screen. Leave it onscreen.

=== ON PHONE OR COMPUTER === 

- On phone or computer browser, go to hbomax.com/tvsignin.

- Input the one-time code (as shown on TV) and press Next.

- In the alphabetical list of providers, scroll down until you see and can select AT&T. Selecting AT&T as provider will bring up AT&T’s sign in page.

- Sign in. The act of signing into your AT&T account is the last step in re-establishing the link.

- If all steps are done, return to your TV’s HBO Max and watch shows.

@Mimi21 -- Glad that worked for you.  That (and every other suggestion from AT&T so far) hasnt worked for a lot of us.

Mine is still broken. They fixing this at all? 

I also have this same problem. I have no idea what all the sudden caused this and I haven't been able to get in contact with any AT&T customer service line.

Hi Bucknut21, we're happy that you were able to get logged into HBO Max on your phone.

We do appreciate your patience as our team is working diligently to get this known issue resolved.

If you have any other questions or concerns, feel free to reach back out to us.

Thank you for contacting the AT&T Community Forums.

Carlton, AT&T Community Specialist

We'll be happy to assist you with your account @Mrfuel.

If you have HBO MAX through a qualifying wireless plan, we recommend making sure that it's activated on your account by following these steps:

1. Go to your myAT&T account overview
2. Look for the Activate HBO Max tile.
3. Choose Activate, if asked.
4. Download HBO Max from your app store.
5. Open HBO Max and select the person icon.
6. Choose Sign in, then Sign in with a Provider.
7. Select AT&T and enter your user ID and password to start streaming.

Also, you can try switching your browsers and clearing your cookies and cache in browser settings to reset your online access. 

If you have HBO MAX through a cable or internet package or if the steps outlined above do not resolve your concern, please let us know and we can proceed from there. 

Darais, AT&T Community Specialist 

Let’s try something else. No HBOMax tile