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kewee123's profile

New Member

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3 Messages

Thursday, May 19th, 2022 2:45 AM

HBO Max not working with ATT Fiber 1000 internet account

Is it possible for ATT to look into my account? I am able to see the WATCH HBO button but it all it does is redirect me to the hbo max website and when I try to login via ATT, it says cannot verify your subscription.

ATTHelp

Community Support

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207.8K Messages

9 months ago

We want to help get you logged into your HBO Max, kewee123!

 

We'll need to look into your account to see why your subscription isn't able to be verified. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

We hope to hear from you!

 

Donovan, AT&T Community Specialist

New Member

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13 Messages

7 months ago

I am having the exact same problem. I have called customer service and they do confirm I should have access but haven't been able to help me at all. 

New Member

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3 Messages

7 months ago

Having the same problem. Chat support agents are telling me, "do not worry, upon checking I can see that your HBO max subscription is still active," and "it is included with Internet 1000 plan you are having." However, I am unable to log in, or get ANY assistance (HBO Max error message states that I must contact AT&T). They than stated that I needed to have placed my order by June 8th (or June 6th - can't even get their dates right). Order was place June 4th, but AT&T didn't install or activate until the 8th, and so the offer was not valid. Seems incredibly deceptive...

Online chat is a joke, ask for help or a better contact and they just leave the chat. Some of the worst customer support I've encountered.

ATTHelp

Community Support

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207.8K Messages

7 months ago

Hello, @sasnak007. Thanks for reaching out to us with your concerns regarding access to HBO Max with your AT&T Fiber 1000 plan. 

 

As of June 6th 2022, HBO Max is no longer included with the AT&T Fiber 1000 plan. The third question on this HBO Max FAQs page states the cut-off dates for HBO Max to be included. We apologize for any misinformation that was provided to you. 

 

We appreciate you reaching out to AT&T Community Forums.

 

TT, AT&T Community Specialist

New Member

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13 Messages

7 months ago

HBO max was included when I signed up several years ago. How can I get this fixed?

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