Sarah1987's profile

New Member

 • 

2 Messages

Monday, August 29th, 2022 4:20 AM

Hbo Max Failed login

I can not log into hbo max. It is included with my wireless plan i see where it says it's included on my online account but when i go to log into hbo max it says my subscription theough att has expired but it has not! Help me please. I have done everything all the forums say its been 4 hrs of research and just failed log in attempts. 

ATTHelp

Community Support

 • 

207.2K Messages

5 months ago

We are here to help you with your HBO Max log in, @Sarah1987.

 

We understand how important it is to be able to watch all your favorite shows! Let's work together to get your log in resolved! 

 

Before we get started, we can use some additional information. 

  1. What plan do you have? This will help us determine if your plan offers HBO Max.
  2. Is this your first time logging in? If so, you want to activate your HBO Max account. You will do so by going into your myAT&T account overview via web (not the myAT&T app) > look for Activate HBO Max > click Activate > once you get to the HBO Max Sign In page, be sure to Sign In with Provider. You will use the same login credentials as your myAT&T account.

  3. What error code are you getting when trying to log in? This will help us determine what is causing you to be unable to access your HBO Max account.

  4. Do you have multiple accounts with us? If so, this log in error can be caused when a customer has multiple products with AT&T that were getting HBO Max, then one went away. It causes confusion in the system. View our HBO Max subscription expired forums page for more information. 

In the meantime, you may visit HBO Max Help page for additional support. 

 

We look forward to your response to help get this resolved!

 

Clarissa, AT&T Community Specialist 

 

 

New Member

 • 

2 Messages

5 months ago

@ATTHelp I have a wireless plan that has 4 lines with att unlimited elite and 1 with unlimited premium. 

i just unUnified my account. Meaning I closed my account that was unified and re opened my account. I used to have cable and internet with att but for the past 2 years ive only had wireless and i got sick of always getting the run around when it came to my account when i needed to contact att because it was unified. So i closed my account and reopened it if that makes sense. I did this less then a month ago. So when i sign in it says i dont have an account associated with hbo and that my subscription through att has expired.

Update:

just went through the process again and its not mentioning expired the notice it gives me is: Cant verify your subscription It looks like your account doesn't have access to HBO Max if you think this is a mistake please check with your provider 

(edited)

ATTHelp

Community Support

 • 

207.2K Messages

5 months ago

Hello @Sarah1987, we would like to address your concerns with your HBO Max.

 

First, we'd advise for you to try these troubleshooting steps, towards a resolution:

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.

You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
If all of that is successful, then we can work on the app. Please try these steps:

    • Clear the app cache.
    • Uninstall the app from the device or devices.
    • Power the device or devices down and then back on.
    • Install the app again from the iTunes Store.
    • Once that is done click on "Sign in with a Provider."
    • Choose AT&T from the list of available providers.
    • Enter your username and password used previously when signing in through the browser.

Please let us know if the information provided is helpful for you. 

 

Danielle, AT&T Community Specialist

 

New Member

 • 

1 Message

1 month ago

i’m trying to sign in HBO Max app on my iPad and NO ONE seems to know what to do.  i tried to sign in with a provider and when i choose AT&T or DirecTV, it kept saying “we haven’t noticed any activity in a while.  we are redirecting you for your safety”. then a blue link of “OK, got it” pops up.  when you click on it, it does NOTHING.  i called HBO Max, AT&T and DirecTV and getting the run around.  when i logged in thru my phone app or TV, it works.  who can tell me how to fix it!!!!!!!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.