Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
skykmalone's profile

New Member

 • 

2 Messages

Mon, Sep 5, 2022 8:09 PM

HBO MAX CARE CODE: 205.4

No matter what i have done, I am still getting to CARE CODE: 205.4 when I try to log in through my TV Provider on HBO Max. I’ve looked at all the different posts and FAQs that I can find. I’ve changed my password. I’ve tried 2 different user IDs. I’ve tried to sign in through the portal on my AT&T account that says that I can get access to HBO Max. I’ve tried different devices and browsers. I’ve cleared my cache on both browsers and devices. I don’t know what else to do at this point. 

ATTHelp

Community Support

 • 

203.5K Messages

3 months ago

Hey there skykmalone, we'd be happy to help you sign in to HBO MAX.

 

So that we can determine the best way to assist you, please provide the following details about your account:

  • Which service do you have that includes HBO MAX?
  • If you have more than one service, are they bundled?
  • Have you recently moved or made any changes to your service? As of May 2021, as long as you do not move or change your plan, you will not lose HBO MAX.
  • Is this your first time trying to sign in to HBO MAX?

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

3 months ago

@ATTHelp 

i have an unlimited elite wireless plan. i don’t have more than 1 service. i have not moved or made changes since 5/2021. this is the first time i am trying to log onto HBO Max w the TV Provider.

ATTHelp

Community Support

 • 

203.5K Messages

3 months ago

Hey there @skykmalone, thanks for keeping us updated.

Based on the information you've provided, we'd like into continue this conversation in a DM. Please watch the blue message icon in the upper right-hand corner of the screen for our message.

 

We look forward to hearing from you.

Dylan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.