AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
danielrosenwinkel's profile

New Member


1 Message

Sat, Sep 3, 2022 3:37 PM

HBO Max Care Code 205.4

I'm trying to log into my AT&T account, but I keep getting an error message saying "Care Code 205.4 - Hmm... that isn't the ID you use for this service. Try signing in with another ID." The thing is, I couldn't remember my ID, so I hit "forgot ID" and it was emailed to me, so I know I'm using the correct ID. I also just reset my password, so I know that is correct as well. I'm trying to sign in to watch HBO Max. Please help!


Community Support


204.1K Messages

3 months ago

Hello @danielrosenwinkel, we're here to help you get logged into HBO Max.


If you haven't done so already, please follow these steps.

  1. Go to your myAT&T account overview from a web browser.
  2. Select one of the following:
    • Go to my account
    • Get started with the HBO Max logo and then follow the prompts
    • Start watching HBO Max under See what’s on TV.
  3. Additional troubleshooting can be found on our HBO Max login support page.

You'll need to sign in with the wireless ID associated with HBO Max. (ID USED TO CREATE).


Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.


Mellira, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.