HBO max can’t verify subscription

@ATTHelp  I am running into the same issue as @wassonasan and they said they created a ticket for me to escalate the problem, but I haven't heard or gotten an email as well.

We want to look into the results of your support ticket, @wassonasan. 

Let's carry this conversation over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

In the meantime, please gather your login credentials as you'll need them to authenticate your account again. 

We'll chat soon!

Sydne, AT&T Community Specialist

Hey @kewee123, we want to meet you in a DM to take a look into the status of your escalation. 

Check the message icon in the upper right portion of the page and reply. Gather your account information and ticket details if available, and we'll check for updates. Again, keep an eye out for our direct message. Thank you. 

Alasani, AT&T Community Specialist

@ATTHelp I haven't received a DM yet

We want to look into your HBO Max subscription @wassonasan!

Let's carry this conversation over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

In the meantime, please gather your login credentials as you'll need them to authenticate your account again. 

We look forward to chatting with you soon.

Ashley, AT&T Community Specialist

@ATTHelp I still have not received a new DM to look into this issue again. 

We are here to help you @wassonasan, take a look into your HBO Max.

Let's carry this conversation over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

We look forward to speaking with you once you verify your AT&T account.

Danielle, AT&T Community Specialist 

I have the same issue, but different.

My family is on the same unlimited plan. Some of us can use HBOMax. I cannot. Not sure what the common denominator is - I thought it was maybe just Macs and iPhones that could use it, because my iPhone and old MacBook Pro work, my PC computers do not; and my mom's MacBook Air works while her PC does not. My sister's MacBook Pro does not work however, so I'm really not sure what is going on.

Same issue here:

I have an ATT Unlimited & More Premium account, which includes HBO Max according to https://www.att.com/support/article/wireless/KM1261921/

I see that the original ATT reply in this thread says it's not longer included with unlimited plans after 6/6, but the link says it is and is timestamped as updated 6/10.  That doesn't seem to align.

When I try to log into HBO  using ATT credentials, I am told that it "can't verify subscription and that I need to activate at att.com/myatt   However, when I go there, there's no option for this.  Can you please provide some guidance?

Any updates on this issue? I have the same issue and can’t get a rep on the phone that knows what to do. I am successfully logged in on both of my Roku devices, but when trying to login on new phone or website I get the “can’t verify…” error message. Makes zero sense.