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New Member

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2 Messages

Wed, May 27, 2020 8:53 PM

HBO MAX can't verify my subscription

Hi, I received an email from AT&T stating I am eligible for an HBO Max subscription at no extra charge due to having at AT&T Unlimited Plus wireless plan however when I try logging in to the HBO Max app it's telling me that it can't verify my subscription? Can you help please? Thank you

New Member

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4 Messages

Il y a 2 y

I just got done with a chat with AT&T. I had the same issue for weeks. My issue was that when I logged into the HBO Max app, it said they couldn't verify my account. However, apparently I had to create a AT&T TV Now account to log in. So they instructed me to go to https://www.atttvnow.com/accounts/select-plan. From there click the plus plan, continue through until you get to where you set up an account. Once that's done you can exit out. The agent said he "added HBO to my account" so I'm not sure how that was done. However, I then used the new account ID in the HBO Max app and it worked. For reference, they sent me this link on twitter, https://www.att.com/support/article/att-tv/KM1222548/Let?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20200614185040_ATTHelp_Mobility_TWITTER_3421162543, and then I chose the chat function. He walked me through the whole thing. Not sure why they don't tell you all this when trying to set it up. 

New Member

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1 Message

Il y a 2 y

THIS IS THE WORST! I have been calling and getting a $15 credit (the cost of HBO MAX subscription if you were to purchase). I will call every month to get the subscription refund if I have to. The worst part is every single agent that i've spoken with plays dumb, like they don't know this is an issue. AT&T has not sent one email acknowledging the complaints. 

New Member

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3 Messages

Il y a 2 y

I have the same issue.  I have DIRECTV with HBO and was told I get HBOMax as part of my subscription.  I had it for a few days, but now all I get is :Can't verify subscription".  No one can tell me how to fix this. - hours and hours of wasted time.

New Member

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3 Messages

Il y a 2 y

I have the same issue.  I have DIRECTV with HBO and was told I get HBOMax as part of my subscription.  I had it for a few days, but now all I get is :Can't verify subscription".  No one can tell me how to fix this. - hours and hours of wasted time.

perryking

Teacher

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21 Messages

Il y a 2 y

When I was first eligible for the "Free HBO MAX service" on June 2, 2020 based on my ATT Elite wireless account I signed into and set up HBO MAX successfuly.  then  never used it untill trying about a month later. (July 19,2020).

 

Now I can not access HBOMAX on any device at anytime, The error message is that HBOMAX can not verify my account with AT&T..... etc

 

I have spent over 6 hours on the phone with ATT and HBO support. (2 hours each in three sewprate sesions).  Im getting no where . They cant seem to figure the problem out and admitt it.  and say they will send me an email whenthey do,  Im still waiting afte a week !

 

One prior forum posting said to go to ATT.com/my and select: Sign in to HBO MAX .

 

 

Can find no such text or option on the att.com/my  acount site after signing in that says :

"When you sign into myAT&T and select Go to my account, are you able to select Sign in to HBO MAX and follow the prompts to register your account?"

 

When I do attempt to sign in to HBOMAX on any device ( 2 different iPhnes or Windows PC's and selecuing  AT&T as "my provider"   I recive the error massage that they "can not verify my account"

 

I have been not been able to sign into HBO MAX or "Verify my account" since June 2nd 2020, and ATT can not fix it. Top level AT&T and HBOMAX support says "They don't know whats wrong. and that they are having the same problems with their own accounts also".  Told then me they would send me an email when the firgure it out / fix it. Its been a week now and I am still waiting. 

 

What is going on . What a joke of a mess !

 

ALSO  a note: ATT apps and password systems accross all their services, including Directv has always been a nightmare since the aquired Direct TV.

 

Im going to call AT&T wireklss and ask for a credit to my account of about $17 a month untill they fix my access to HBOMAX.  But im not expecying to even get that either !!  

 

 

 

New Member

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5 Messages

Il y a 2 y

Spoke with AT&T and they provided a solution which resolved the "Cannot verify subscription" for me. Read below.

 

I have Internet1000 and got the same error message ("Cannot verify subscription"). In addition, I noticed that when I login to MyATT it says on the HBO Max tile: Start your Free 30 Day Trial using promo code (some number).

 

So I called AT&T and at first they told me to sign up for an HBO Max account using the promo code and that I would not be charged after 30 days. I got suspicious when I had to enter credit card details and insisted with the representative from AT&T on the phone that I am 100% certain that HBO Max will charge my credit card after the 30 day trail period and that I am supposed to login with my AT&T user id.

 

The rep then asked me which user id I am using which I was certain was the right one. She then explained to me that this user id is linked to my wireless plan which does not have HBO Max included. However, when I signed up for internet, a second account was created and linked to my primary (wireless) account.

 

Now the process to untangle this is as follows:

1. Go to att.net, click login, remove your login, click Forgot User Id, enter email

2. Receive a text message with all of your user ids (I apparently had three of them)

3. Try logging in with every single user id, you may have to reset the passwords (if you cannot reset the password, call them an request a temporary passcode send to you)

4. Once you get in with your alternative user id(s) check the HBO Max tile, for me it now said HBO Max is included with your Internet 1000.

5. Login to HBO Max using this user id

 

Hope this works for you folks!

New Member

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2 Messages

Il y a 2 y

I’m dealing with same (Edited as per community guidelines) and so frustrated! I’ve been dealing with AT&T on this for 3 days! I have tried the whole resetting of my passwords (so many times I could scream!), checking each and EVERY user ID, every single browser on every single computer and tablet and phone we own. This is ridiculous! I am going to call them and ask them how they are going to compensate me for this.

(edited)

New Member

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5 Messages

Il y a 2 y

@Kmileski - what contract with them gives you free HBO Max? Internet or Wireless? Were you able to login with the account that relates to that particular contract ID? What does the HBO Max tile on the MyATT page say for you?

New Member

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2 Messages

Il y a 2 y

I have AT&T Wireless and my service gives me HBO Max. The HBO Max tile says I get 30 days free. When I look at my service and what it includes, it DOES include HBO Max. I know it includes HBO Max. I have reset my passwords and User IDs NUMEROUS times per the AT&T helplines when I call. I found a super old post that had a link to the AT&T TV Now site and I created an account there and I can now login. If any of you that have wireless can't log into the HBO Max site, Set yourself up on the AT&T Now website/app and you will be able to get into HBO Max. When you call AT&T Wireless, ask them about this. It's what worked for me and it will probably work for you. Not one person in four days and many hours via phone told me about this. I don't think they even know about it!

(edited)

New Member

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5 Messages

Il y a 2 y

Sounds like we have a solution for both HBO Max with Internet 1000 and with Wireless now. Thanks for sharing @Kmileski!

New Member

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1 Message

Il y a 2 y

The a(Edited per community guidelines)olute worst. I just got charged by HBO Max because the "solution" I was given last month (after a whole day on the phone/chat) was to give me a "trial code" (even though HBO Max is clearly supposed to be part of my AT&T service). "We need your card number, but this will be resolved before it gets charged in July." Total (Edited per community guidelines).

I've once again been on the phone for hours with HBO and AT&T with operators who are nice enough, but act like they have never heard of my curious situation... and after reading these comments, clearly that is not the case.

(edited)

New Member

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5 Messages

Il y a 2 y

@JDIsip yup, they told me exactly the same initially. From my post above:

 

So I called AT&T and at first they told me to sign up for an HBO Max account using the promo code and that I would not be charged after 30 days. I got suspicious when I had to enter credit card details and insisted with the representative from AT&T on the phone that I am 100% certain that HBO Max will charge my credit card after the 30 day trail period and that I am supposed to login with my AT&T user id.

Have you tried what I suggested instead? If HBO Max is included with your contract, you definitely have to use your AT&T login (just the right one - read my post above)  and not create a new HBO Max account!

New Member

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3 Messages

Il y a 2 y

THANKS whoami24!!! Your solution worked for me

I'm a wireless customer with Unlimited Plus... I had to create a AT&T TV Now ID to log in: https://www.atttvnow.com/accounts/select-plan. It's that ID that I had to use on the HBO Max website. It had me text HABITS to a number which verified my phone number so that I could sign in. The rest is straightforward.

(edited)

New Member

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1 Message

Il y a 2 y

whoami24s method worked for me. I went to the atttvnow.com link above and clicked the blue banner reading att unlimited wireless customers click here. I had to text a code word and was given a new screen which let me choose free hbo max. Then they had me create an account or use an existing. CREATE A NEW ONE. Then I was able to log into HBOMAX. 

thank you to whoami24 and everyone on this forum. This literally took me all day to figure out!

New Member

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1 Message

Il y a 2 y

If you have a qualifying plan - before you can sign onto HBO Max, you need to first activate it for your account.

Step 1: Go to www.attTVNow.com and click the Start Streaming button on the top right of the web page.

Step 2: Once the page updates you will see several banners appear at the top. Select the top one in blue which says "... Let's verify your number."

Step 3: You will next see on the page an instruction to grab your cell phone and text the word shown to 2885.

Step 4: Almost done. You will create a new account ID for HBO Max. I used the same account info as my ATT access.

THEN you can finally log into the App using the link to access through your provider.

 

Good luck.

 

It's a shame AT&T doesn't provide a simple instruction for their users. I suppose it keeps with their motto - AT&T: If it doesn't frustrate and inconvenience our customers then it isn't worth doing!

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