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New Member

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2 Messages

Wed, May 27, 2020 8:53 PM

HBO MAX can't verify my subscription

Hi, I received an email from AT&T stating I am eligible for an HBO Max subscription at no extra charge due to having at AT&T Unlimited Plus wireless plan however when I try logging in to the HBO Max app it's telling me that it can't verify my subscription? Can you help please? Thank you

New Member

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2 Messages

2 y مضت

I tried the above mentioned ways. It still tells me I don’t have a qualifying plan. Even after the text and screen changes to tell me I’m qualified once I set up an account, it told me “Oh no! Looks like you’re plan isn’t eligible for the HBO Max benefit”. 

New Member

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2 Messages

2 y مضت

I’ve done it multiple times on phone and laptop. Gets one of these each time. 

 

 

perryking

Teacher

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21 Messages

2 y مضت

 I switched my ATT plan on June 1st partly to get the free HBOMAX offer.  The next day after I did successfuly sign into HBO MAX on myiPhone.   BUT  a few days later  I could not get in o HBO MAX for 2 months when I again just tried to sign in. on any device. My PC and another iPhone and others. 

 

I Received the  "Could not verify my account"  etc.   error msg.  . SI pent hours on the phone with ATT and HBOMAX support. over several tries.   (I never told them that I was also a Directv subscriber).  I gave up.  After 2 months of trying. 

 

 

 Then last week looking at my DiectV bill it said I was eligble for HBO MAX  ( I DO NOT SUBSCRIBE TO HBO THROUGH DIRECTV _  HOWEVER  FYI)

 

I finaly got in to HBO MAX use my Directv user id and password  signing in to HBO MAX using DIRECTV as my eligible account  ( Instead of ATT wireless).  Even tough my eligibility is based on My ATT elite wireless plan.  

 

JUST FYI.  

 

 

(edited)

perryking

Teacher

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21 Messages

2 y مضت

Even tough my eligibility is based on My ATT elite  unlimted wireless plan and NOT that im a HBO regular subscriber elswhere i.e. through DirecTV.  ??  Yes they are  messed up.  and even they cant figure out why ! 

(edited)

ATTHelp

Community Support

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200.3K Messages

2 y مضت

Good morning @qmdinh,

 

 

Did you switch to the Unlimited Elite plan before or after 5/26/2020? Also, do you have any other services with AT&T, such as an internet or TV plan?

 

 

 

 

 

 

 

KristinA, AT&T Community Specialist

New Member

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2 Messages

2 y مضت

I try to open my app and it give me the “can’t verify” error message and it just keeps flashing and refreshing. Zero options that’s all the app does. Tried reinstalling no luck 

New Member

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3 Messages

2 y مضت

For anyone that is still having this issue you're not alone. I have attempted to get in to HBO Max with my AT&T account since launch and it has never worked. Here is everything I've attempted that STILL has not worked:

  • 3 - 3+ hour tech support calls being sent to different departments and attempting the below items and 'opening a fix' with the development team for which I never was messaged back
  • Calling HBO Max direct (just rerouted back to AT&T)
  • Signing in through HBO Max app or online
  • Resetting my AT&T account main ID and PW and attempting
  • Trying to 'link my AT&T accounts to see if there is more than one ID
  • Using the Att.com/startwatchinghbo or whatever URL direct and then seeing if it worked
  • Loading the profile from one of a number of methods and being asked to click the HBO Max tile there (there isn't one -- any longer, I DO remember, once early on -- seeing one, but it's gone after one of these failed attempts)
  • Trying to get in through AT&T TV Watch Now

Nothing has gotten me past the Can't Verify Your Subscription issue.

I've pushed AT&T to offer me a monthly credit because I just can't spend more time trying this, and was refused. They offered a $10 one-time credit -- which frankly kinda offended me. They extol that this is 'free' and I'm not losing anything, but I find that to be a very unagreeable loophole for not providing a benefit I'm supposed to receive.

New Member

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7 Messages

2 y مضت

I’ve tried every single thing on this thread and other threads with no success. What’s most frustrating is that is was working for about a month and a half when I switched to the wireless elite plan, which includes HBO Max. It suddenly just stopped working on all my devices. HBO customer service says ATTs link expired and they can’t do anything.  I’ve talked to four or five att techs who keep passing the buck to someone else. It’s so frustrating. Nobody knows what to do. 

ATTHelp

Community Support

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200.3K Messages

2 y مضت

Hi @KDGM, we are happy to help.

 

 

 

Depending on your product will determine how you can redeem the offer. Our Free HBO & AT&T Unlimited Plus - How To Redeem article has more information. 

 

 

 

  • Please, visit our Unlimited Plus page. You will select the option which meets your current services.
  • To find additional details about your Trial Subscription, including the date the Trial Subscription ends, please visit the "Billing Information" screen in your "Settings" tab on the Platform for the latest information contained in our records or contact your Subscription Provider directly.
  • Please, sign into their account with the myAT&T app or a with a sign into att.com, to retrieve their HBO Max 30-day free trial promotion, with a non-qualifying AT&T Internet or Mobility account.

 

 

I hope this information helps! Enjoy your included HBO!

 

 

 


Lafayette, AT&T Community Specialist

New Member

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7 Messages

2 y مضت

This information really doesn’t help at all. I have a Wireless Elite plan which includes HBO Max. I don’t have any other AT&T services. Everyone I talk to when I call customer support confirms that it should just work when I log into HBO Max with my AT&T User ID and password, but it simply doesn’t. It was working perfectly until it just stopped. Nothing I try on my own or with customer support works. It’s clearly a technical glitch in AT&T’s end that nobody seems to know how to resolve. My account has been in good standing and has been for over 15 years. This kind of thing makes me want to switch to some other mobile provider. It feels like a bait and switch. 

perryking

Teacher

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21 Messages

2 y مضت

..

perryking

Teacher

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21 Messages

2 y مضت

Hi. I had the same problem HBOMAX .  Then I signed in selecting my provider as Directv AS MY PROVIDER ( even thought I was not subscribing to HBO ON DIRECTV.  BUT I AM Directv subscriber).  and then I used my Att account user Id and password. And I was then signed into HBOMAX, and later  on to MAX other multiple deviceS ALSO.  

so try that.

 If it does not work call ATT and tell them your canceling your cell service if you don’t get your HBO MAX fixed. ( maybe even ask for a refund and see how they handle that). Also  try to call at the right time of day so you get a usa rep vrs Philippines.  Also there used to be AN ATT  HBO MAX team that specialized in MAX problems.  See if you can get connected to that team.  But last time I talked to them,  6 months ago they said they were baffled and did not know how to help me and that they were having the same problem connecting to the HBO MAX as a free Att amenity themselves. They said they would call me , even promised, when they figured it out.  They never called me.  But like I said I finally connected as I described above.  

perryking

Teacher

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21 Messages

2 y مضت

And hey Att help!  The original poster never asked about an HBO MAX trial subscription so why stick up a generic responce taking about a Trail subscription in his case.  That only confuses the issue.  

perryking

Teacher

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21 Messages

2 y مضت

KDGM.  YOU are selecting ATT as your provider when you sign in correct.  

Also I remember I had the same problem after I switched to the elite plan -also after many years as att cell customer. -  i was able to sign in to HBO MAX for a few days and then I could not.  Same error msg.  “Att could not verify my account”.  Now 6 months later that same problem still exist for  other users.   ???? why? 

all I can say is I resolved my problem by selecting Directv as my provider when signing into HBO MAX and it worked.  And l was  not a HBO subscriber on Direct TV at the time. I am however a Directv subscriber and then now, out of the Blue,I have HBO MAC WORKING, and later I noticed that I now had  5 channels of regular HBO ON MY DIRECTV system also. And I’m not paying extra there for it either!  Just FYI !  PERRY. 

(edited)

New Member

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7 Messages

2 y مضت

Perryking thank you for responding. Yes I am using ATT as the provider when signing in. As I said above, this did work for about 6 weeks until it just kicked me out of all my devices.  Just also tried DIRECT tv, but that gives me 201 error, probably because I don’t have direct tv. 

I don’t know why ATT responds to people on this thread and others with a trial promo or instructions to Unlimited Plus when others have clearly said they have HBO through some other plan. The HBO customer service was much more helpful, they could see that the ATT link to authenticate the subscription was expired. But I understand they can’t do anything about it. I’ll probably call again a handful of times until I get someone you actually knows what they’re doing. The techs in the Philippines have virtually no control on anything. 

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