Have AT&T Fiber 1Gig? Nice! You get to enjoy HBOMAX

no, we don't. Judging by the comments and my own experience. "It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider." is the message we keep getting and the same canned response and links that go nowhere.

Figured it out. You have to sign in to your ATT account on a desktop and activate the HBOmax benefit through there by clicking the "YOU have HBOmax" banner. I could not do it on my mobile app. This helped me and hope it helps you.

I'm glad it worked. Each time I tried it through chrome on my mobile device, it kept kicking me to the MyATT app, which made it not work :-P

I've got no such banner on mobile or desktop. I did have a banner as such in myatt app this morning, but when I clicked it, it tried to go to another page and gave me an error, and now it's gone.

but when I look at my internet plan it clearly shows Internet1000 with hbo max included......

@melkemind Did you select AT&T as your provider when you signed in?

ChrisZ

Yes, that's where I received the above error message.

One more question, is the att.net email address you are using the same one you use to sign in to your Fiber account?

Sorry for the redundant questions. When our teams ask "are they using the right info", we have to make sure.

ChrisZ, AT&T Community Specialist

I don't have a mobility account. I only have 1Gig Fiber Internet. As far as I know, I only have one att.net email, and that's the one I used.

I'm having the same problem. On ATT website where I pay my bill, I can sign in with my regular e-mail OR the att.net e-mail and both work fine. But when I try either one with HBO Max, they both say it cannot verify the subscription even though I select AT&T as the provider.. Even though I have internet 1000 fiber and it says I qualify for HBO Max.

I am also unable to log in using my ATT account. I have ATT 1000 plan. I tried to log in using both member ID and email (@att.net) but no luck. Also, I tried to reset the password but still can't access it.

Service Code: H-d99f977b-48a4-4bda-f089-cda46c7015b0

UGH

I’ve tried and tried again.

Resetting passwords, nothing works..

I had multiple choices for AT&T providers, but that’s now changed. It brings me to the AT&T login, and I sign in exactly like I do via the myAT&T app, and yet I get the same message with Service Code: H-8fef77ea-f4bd-4fe2-97a3-d0e7d69dd4b2

I have the 1Gig service, I received an email stating I have acces for free. My ATT account lists HBO Max as a service I have. (Last night that was ot working.) I do not have an att email, never did. I can login into my account with no problems. I am doing all this through my PC. I have reset my password. Once yesterday, and again this morning. Still no access. I saw your post above 'it works with our accounts', well thats nice, but it seems you have an issue with real accounts that needs to be fixed. I have selected the correct provider. I have Internet only. 1Gig, have it for over a year.

Service Code: H-def6bb5a-43cd-4f2e-b58b-c200a9156a12

I too am receiving this error when attempting to login through ATT. I have the 1000 fiber as well

Figured it out. You have to sign in to your ATT account on a desktop and activate the HBOmax benefit through there by clicking the "YOU have HBOmax" banner. I could not do it on my mobile app or mobile interweb on my cell. This helped me and hope it helps you.

Actually access was supposed to be in the morning. The 5 PM EST thing is just cuz they can't figure out the problem and are trying to get people to stop bugging them while they resolve it.

I've got access.

Yea? That helps me how?

Heads up all,

The nerds on our end are working on resolving this.

Once there is an update, ill let you all know.

ChrisZ, AT&T Community Specialist

It is now working for me. No changes made on my end, so I can only assume the nerds did it.